Customer Service Operations Specialist

_Have you been in customer service for a long time and looking for new inspiration?_The Opportunity

If you thrive on building genuine connections and feel it’s time to channel your strengths into something fresh and fulfilling, this could be your next step.

We’re offering an open-ended contract position that’s fully remote, flexible, and all about helping others grow—while you do the same.

About Us

At Rory Hock, we run a global online business specialising in personal development. Through digital courses and live events, we empower people to create real, lasting change in their personal and professional lives.

Is This You?

You’re a natural communicator who loves helping people—but lately, you’ve been craving a new direction. One where your skills in customer relationships can truly make a difference.

This opportunity might be the perfect fit if you:

• Have a strong background in customer service or relationship management
• Are looking to evolve your career and explore something new
• Enjoy guiding people and answering questions with care and clarity
• Are eager to expand your skills in marketing, communication, and online engagement
• Value purpose, progress, and the freedom to work from anywhere

What You’ll Be Doing

• Connecting with individuals who’ve already expressed interest in our personal development programs
• Guiding them through a pre-recorded presentation and supporting their next steps
• Managing marketing campaigns that promote our courses and events globally
• Helping ensure a positive, seamless experience from first enquiry to enrolment
• Engaging through email, social media, and other communication channels

🛑 No cold calling or hard selling — just authentic conversations with people who are already interested and open.

What We’re Looking For

We care more about your mindset than your CV. If you're driven, coachable, and ready to grow, we’ll provide:

• Ongoing mentoring and training
• Weekly live support from our experienced global team
• A positive, forward-focused work environment

You’ll succeed here if you’re:

• Confident and clear in your communication
• Self-motivated and capable of working autonomously from home
• Passionate about personal growth and helping others
• Organised and reliable, with a people-first mindset

📌 _Please note: This role is not suitable for students or recent graduates._Ready to Explore the Possibility?

If you’re ready to take your people skills in a new and exciting direction, we’d love to connect. Reach out today to schedule a short conversation and find out more.