Account Manager

Location Note: This is a remote role open to candidates in the United States and Canada. LinkedIn forces us to choose one country for the posting location, because apparently “North America” was too much civilization to ask for.

About the Company

If you think nonprofit growth is mostly a matter of squeezing more response out of the same tired tactics, this will not be a fit. That operating system has been running for decades. Donor counts keep shrinking, fatigue keeps rising, and the sector responds by asking more often, louder, and with less meaning. At some point, optimization becomes a fight over a smaller and smaller pie.

DonorVoice exists to replace that system. We are an applied behavioral science fundraising firm built out of scientists and experienced fundraisers. Our work starts from a simple premise: people do not give because they are asked. They give because something meaningful happens psychologically first. Identity, motivation, moral frame, autonomy, competence, and narrative all matter. If that sounds abstract, it isn’t. It’s the architecture underneath everything we do.

We have a point of view about the future of fundraising. We lead instead of following trends. We raise standards instead of lowering bars. Steel sharpens steel here, daily. If that feels like clarity rather than friction, keep reading.

What We Offer

Training in DonorVoice’s Human Operating System and the psychology of donor decision-making. A role where execution is taken seriously and done by people who know what they’re doing. Work that directly influences how organizations raise money and how donors experience giving. A culture built on rigor, accountability, and intellectual honesty, not bureaucracy or theater. Laughter, teamwork and a company that values your need for autonomy, competence and connection. If this reads like overkill, it is not for you. If it reads like the role you wish existed in this sector, we should talk.

About the Role

We are hiring an Account Manager to serve as a day-to-day partner for a portfolio of nonprofit clients, managing the development, production, and performance of direct response fundraising programs. This is an execution-critical role for someone who thrives on clarity, accountability, and follow-through. You will coordinate complex workflows across creative, data, production, and digital teams to ensure fundraising programs are produced accurately, on time, and at a consistently high standard.

This role is about executing intelligently, confidently, and protecting quality when timelines are tight and pressure is real. You will be trained in DonorVoice’s Human Operating System and the psychology of donor decision-making so you understand the rationale behind the work you manage. That understanding allows you to explain decisions to clients, spot risks early, and ensure execution stays aligned with how people actually decide.

ResponsibilitiesClient Partnership and Representation

• Serve as a day-to-day contact for assigned client accounts.
• Incorporate client feedback constructively while pushing back when needed to protect quality and integrity.
• Build trust through consistency, transparency, and follow-through.

Campaign Execution and Oversight

• Manage end-to-end direct mail workflows, coordinating copy, creative, data, and production.
• Own timelines, flag risks early, and ensure work moves forward without last-minute fire drills.
• Review copy, creative, and data with a high bar for accuracy and execution.
• Partner closely with Production to prevent errors, control costs, and keep programs running smoothly.

Quality, Standards, and Velocity

• Balance speed and precision, recognizing that clients evaluate quality and timeliness almost equally.
• Maintain executional discipline under heavy timelines and competing priorities.
• Raise the bar for clarity, rigor, and consistency across every campaign.

Internal and External Evangelism

• Act as a steward of the DonorVoice way of working with clients and internal teams.
• Help reinforce high standards for fundraising writing and execution across the organization.
• Represent DonorVoice’s point of view professionally and credibly in client interactions.

Required

• 5+ years of experience in direct response fundraising or nonprofit direct mail management, agency experience preferred.
• Strong project management skills and comfort overseeing complex, multi-stakeholder workflows.
• Clear, direct, professional communication skills.
• Comfort working with performance data, testing concepts, and campaign analytics.
• High attention to detail and low tolerance for sloppy work.

Preferred Skills

• Experience with digital fundraising channels such as email, landing pages, SMS, or paid social.
• Familiarity with donor databases, CRMs, and data processing workflows.
• Exposure to behavioral science concepts.
• Very high comfort with AI - not to write your emails or slide decks, but to automate process and increase efficiency and effectiveness.