Customer Support Specialist

The Role As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues in a timely and efficient manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Provide feedback to management on customer trends and issues.

Team Structure: You will work closely with the customer support team and report to the Customer Support Manager. Ideal Profile The ideal candidate will possess a blend of technical and interpersonal skills.

• Experience in customer support or related field.
• Technical troubleshooting skills.
• Familiarity with CRM software.
• Excellent communication skills.
• Strong problem-solving abilities.

Education: High school diploma or equivalent; a degree in a related field is a plus. What's On Offer We offer a competitive salary and benefits package, along with opportunities for professional growth and development.

• Comprehensive health benefits.
• Flexible work hours and remote work options.
• Supportive company culture focused on teamwork.
• Access to training and learning resources.