Technical Support Specialist (Remote UK)
Job Snapshot
🎯 Job Functions: Information Technology | Customer Service | Engineering
🏷️ Category: IT
📍 Location: United Kingdom
🏠 Workplace: Remote
💼 Job Type: Permanent
⏰ Employment: Full-Time
🎓 Experience: Entry Level
📊 Salary: £35,000–£38,000 per annum
Overview
We are looking for a technically minded and customer-focused Technical Support Specialist to provide first-line and general technical support to users across the UK.
This is a remote, entry-level opportunity suitable for candidates who enjoy troubleshooting, problem-solving and helping users resolve technical issues. You will respond to support requests, diagnose common problems, maintain accurate records and work with internal teams to ensure issues are resolved efficiently.
Key Responsibilities
- Respond to technical support requests through email, chat, phone or ticketing systems.
- Troubleshoot common hardware, software, account and access-related issues.
- Provide clear and professional guidance to users.
- Log, update and manage support tickets accurately.
- Escalate complex technical issues to the appropriate internal teams.
- Support users with system access, configuration and general technical queries.
- Follow troubleshooting procedures and internal support processes.
- Maintain accurate records of incidents, actions and resolutions.
- Identify recurring technical issues and report patterns when appropriate.
- Support general IT and customer-facing technical tasks as required.
Requirements
- Strong problem-solving and troubleshooting skills.
- Good written and verbal communication skills.
- Confident using computers, software applications and digital systems.
- Strong attention to detail and accuracy.
- Ability to explain technical information clearly to non-technical users.
- Good organisation and time-management skills.
- Comfortable working independently in a remote environment.
- Previous technical support, helpdesk or IT experience is helpful but not essential for this entry-level role.
- Willingness to learn new systems, tools and technical processes.
What We Offer
- Competitive salary of £35,000–£38,000 per annum.
- Permanent, full-time employment.
- Remote working across the United Kingdom.
- Structured onboarding and role-specific training.
- Opportunities to build practical technical support and IT experience.
- Career development and progression opportunities.
- Supportive and professional working environment.
How to Apply
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