Customer Success & Go-To-Market Lead

Customer Success & Go-To-Market LeadLocation: Remote / Austin, TXFull TimeRole Overview

We are seeking a Customer Success & Go-To-Market Lead to drive adoption of AI among law firms, patent investors, and corporate IP teams.

This role sits at the intersection of:

•product

•customers

•revenue

•consulting services

You will work directly with leadership team to:

•onboard early customers

•run pilot programs

•gather product feedback

•convert pilots into revenue

•help shape the product roadmap

This is a foundational role in launching AI to market.

Key Responsibilities

1. Customer Success Leadership

Act as the primary customer-facing lead for AI.

Responsibilities include:

•Onboard law firms and early customers

•Guide customers through product workflows

•Ensure customers successfully use the platform

•Translate customer needs into product improvements

•Maintain strong long-term customer relationships

2. Pilot Program Execution

Manage AI pilot deployments.

Responsibilities include:

•Identify and recruit pilot customers

•Structure pilot programs with clear objectives

•Coordinate product access and onboarding

•Collect structured feedback from customers

•Convert pilots into paid engagements

3. Go-To-Market Strategy

Work with leadership to define and execute AI’s GTM strategy.

Responsibilities include:

•Identify early adopter segments

•Help develop product positioning

•Build customer waitlists and beta programs

•Support sales conversations and product demos

•Create repeatable product onboarding processes

4. Customer Discovery & Market Intelligence

Continuously gather insights from the market.

Responsibilities include:

•Conduct structured customer interviews

•Identify emerging customer needs

•Track competing products and workflows

•Help refine AI product roadmap

5. Revenue & Expansion

Support growth and monetization of AI.

Responsibilities include:

•Convert pilots into subscription or usage contracts

•Identify upsell opportunities

•Work closely with consulting teams to drive follow-on engagements

•Support expansion within customer organizations

Ideal Candidate Profile

We are looking for a customer-oriented leader who understands enterprise software and professional services environments.

You may come from:

•enterprise SaaS

•legal technology

•IP consulting

•litigation consulting

•AI product companies

Required Qualifications

•6–12+ years of experience in:

o enterprise SaaS

o legal tech

o consulting

o customer success

o product GTM

• Proven experience managing enterprise customers

• Strong communication and relationship-building skills

• Experience running pilot programs and product rollouts

• Ability to translate customer problems into product feedback

• Strong problem-solving and analytical mindset

Preferred Qualifications

Experience in one or more of the following areas:

•intellectual property

•legal technology

•patent analytics

•litigation consulting

•AI products

•enterprise SaaS platforms

Key Traits for Success

The ideal candidate will be:

•highly customer-centric

•comfortable in early-stage product environments

•entrepreneurial and self-driven

•able to translate complex technology into customer value

•capable of working with both technical and business teams