Customer Success Manager

Complexio’s Foundational AI platform automates business processes by ingesting and understanding complete enterprise data—both structured and unstructured. Through proprietary models, knowledge graphs, and orchestration layers, Complexio maps human-computer interactions and autonomously executes complex workflows at scale. Established as a joint venture between Hafnia and Símbolo—with partners including Marfin Management, C Transport Maritime, BW Epic Kosan, and Trans Sea Transport—Complexio is redefining enterprise productivity through context-aware, privacy-first automation. We are seeking a Customer Success Manager to lead strategic relationships with enterprise clients as they adopt and scale our AI-powered automation platform. This role is ideal for someone who can combine project ownership, technical fluency, and customer empathy to help clients realise tangible business value through transformational automation. We are looking for someone who can do the following: Strategic Account Management

• Serve as the primary point of contact for key enterprise clients, ensuring onboarding success and long-term satisfaction
• Develop success plans tailored to each client’s environment, industry, and automation maturity
• Partner with leadership to drive expansion across departments and business units

Technical Customer Enablement

• Translate Complexio’s technical capabilities into actionable use cases for clients
• Help clients interpret model outputs, knowledge graph insights, and automation outcomes
• Work with client IT/security teams to support data privacy, access controls, and infrastructure integration

Cross-functional Collaboration

• Collaborate with Product and Engineering teams to relay customer feedback and inform roadmap prioritisation
• Support pre-sales, solutioning, and onboarding activities for new use cases
• Coordinate with Support and DevOps to resolve incidents and ensure uptime for critical automations

Requirements

• 4+ years in a Customer Success, Implementation, or Technical Account Management role
• Experience supporting B2B SaaS platforms—ideally in automation, AI/ML, or data-driven products
• Demonstrated success managing technical enterprise stakeholders across functions
• Strong communication and relationship-building skills
• Familiarity with enterprise infrastructure (e.g., APIs, data pipelines, cloud platforms, ERPs)

Preferred Skills & Experience

• Experience in AI/LLM-based platforms or workflow automation
• Exposure to regulated or high-security industries (e.g., maritime, logistics, finance, healthcare)
• Understanding of knowledge graphs, graph databases (Neo4j, etc.), or vector search
• Project management background with ability to drive multi-phase technical rollouts
• Familiarity with data privacy regulations (GDPR, CCPA) and enterprise permission systems
• Experience with Jira, Notion, and modern CRM/CS tools (e.g., Gainsight, HubSpot)

Benefits

• Work with a groundbreaking AI platform solving real enterprise pain points
• Help clients achieve measurable ROI through next-gen automation
• Join a remote-first, globally distributed team backed by industry leaders
• Shape the success function and influence product direction in a fast-scaling AI company