Lead Pega Decisioning Architect

Role:Lead Pega Decisioning ArchitectLocation: Krakow Poland (Remote)Type: Contract/PermanentSummary of Position

• The Lead Decisioning Architect acts as the senior-most Pega CDH strategist and technical authority on the project. This role designs complex CDH decisioning frameworks, oversees implementation quality, guides client strategy, and ensures alignment between business outcomes and decisioning logic.

Key ResponsibilitiesEnterprise Decisioning Architecture

• Define the omnichannel decisioning architecture spanning inbound, outbound, paid media, and call-center channels
• Architect action hierarchies, NBA strategies, engagement policies, propensity models, and arbitration frameworks
• Design CDH data models, real-time containers, and interaction history patterns

Technical Leadership

• Lead a team of architects and decisioning developers
• Ensure consistent standards, reusable component design, and long-term maintainability
• Coach client teams in CDH best practices, governance, and operationalization

Integration and Data Design

• Drive API, event-stream, and batch integration patterns with enterprise systems
• Oversee data ingestion/curation required for eligibility, prioritization, arbitration, and AI models

Client Engagement & Strategy

• Run solution workshops, translate business KPIs into CDH capabilities, and evolve decisioning roadmaps
• Recommend technical options and ensure alignment with enterprise architecture and marketing strategy

Required Experience & Skills

• 10+ years in marketing technology, decisioning, or CRM platforms
• 5+ years hands-on experience with Pega Customer Decision Hub
• Strong Java/J2EE and integration experience
• Proficiency in database design, REST/SOAP services, and machine learning concepts
• Strong consulting presence and ability to advise executive stakeholders

Preferred / CertificationsCertified Pega Decisioning Consultant (CPDC)Pega Certified Data Scientist (PCDS)

• Experience leading global delivery teams

Personal Attributes

• Strategic thinker, authoritative communicator, mentor, and trusted advisor capable of guiding both business and technical teams