CareStream Advisory Group's mission is to help healthcare professionals find rewarding opportunities that align with their care philosophy. We are not a staffing firm or agency. CareStream does not hire for these positions—we identify and validate them from healthcare employers directly. Employer Industry: Healthcare Technology Why Consider This Job Opportunity

• Salary up to $23.00 per hour, paid bi-weekly
• $500.00 bonus upon successful completion of the full training program
• Fully remote position, allowing flexibility in work location
• Comprehensive benefits package including Medical, Dental, and Vision plans
• Opportunities for career advancement in various roles within the company
• Supportive work environment that values accountability, continuous learning, and empathy

What To Expect (Job Responsibilities)

• Serve as the first point of contact for members and providers, handling 30-40 calls per day and managing various communication channels
• Navigate multiple systems to provide accurate and timely resolutions to inquiries
• Educate customers on their health plans and encourage the use of digital tools
• Document calls thoroughly, ensuring privacy and compliance with HIPAA standards
• Collaborate with teams to solve questions regarding benefits, claims, eligibility, and provider information

What Is Required (Qualifications)

• At least 2 years of experience in a healthcare contact center
• 3+ years of overall customer service experience
• Associate or Bachelor's degree or recent work toward a degree is preferred
• Prior experience across multiple customer service channels (calls, chat, text, email)
• Strong communication, listening, and problem-solving skills

How To Stand Out (Preferred Qualifications)

• Experience in a high-volume customer service environment
• Familiarity with healthcare claims and coverage processes
• Ability to learn quickly and adapt to new technologies
• Demonstrated empathy and professionalism in customer interactions

HealthcareTechnologyCustomerService #RemoteWork #CareerGrowth #EmployeeBenefits "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #CareStreamAdvisoryGroup