Remote Customer Support Representative (French-Speaking)

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products and services while ensuring high levels of customer satisfaction.
• Assist customers with troubleshooting, issue resolution, and technical support.
• Escalate complex cases to relevant departments as needed.
• Maintain accurate records of customer interactions in the CRM system.
• Strive to exceed customer expectations and meet performance metrics.

Qualifications & Skills

• Language Skills: Native or fluent in French; proficient in English (B2 or higher).
• Strong communication and problem-solving skills.
• A positive and empathetic attitude with a customer-first mindset.
• Ability to work well under pressure and handle challenging situations calmly.
• Basic computer skills and familiarity with customer service tools is a plus.
• No prior experience required – full training will be provided.

Why Join Us?

• Kickstart your career in a vibrant, multicultural city like Athens.
• Gain valuable experience in customer support with opportunities for professional growth.
• Competitive salary and benefits package.
• On-the-job training and continuous development opportunities.
• Work in a supportive and collaborative team environment.