Location: Lisbon, Portugal
Work Model: Remote
Schedule: Monday to Friday, 08:00–17:00
Weekends: Saturday and Sunday off
Employment Type: Full-time
About The Opportunity
Ready to take your customer service career to the next level?
Join a leading multinational financial technology company and support customers using an online payment platform. You will help customers with payment-related inquiries, account funding, and transaction concerns while delivering a professional and reliable customer experience.
Your Responsibilities
- Handle inbound and outbound customer calls and written inquiries.
- Assist customers with payment transactions and account funding.
- Investigate and resolve payment and collection-related questions.
- Explain account history, product details, and relevant policies.
- Negotiate payment arrangements and follow up when necessary.
- Maintain accurate customer records and collaborate with internal teams.
- Fluent in Dutch and English.
- 1–2 years of experience in customer service, retail, hospitality, or a call center is preferred.
- Strong communication, negotiation, and problem-solving skills.
- Comfortable using computer applications and learning new systems.
- Ability to multitask, manage priorities, and work independently.
- Experience in financial services or transaction processing is an advantage.
- €2,000 Welcome Bonus, paid in 12 monthly instalments during the first year.
- Meal allowance.
- Additional complexity bonus.
- Remote working opportunity.
- Monday-to-Friday schedule with weekends off.
- Relocation and accommodation support may be available for eligible candidates moving to Portugal.