Customer Service Representative (Technical)

Join an amazing team at BYK Gardner! We are part of ALTANA, a global specialty chemical company. We offer competitive pay, a full benefits package and remote work availability. Ideally looking for candidates in Maryland or surrounding area.

General Responsibilities:

Ensure effective handling of all requests related to order processing and the support of the sales team. Work efficiently in a high-volume, fast-paced environment.

Specific Responsibilities:

• Receive and process customer orders to include orders from resellers and house accounts, often sent through Amazon, Ariba, Coupa, Info Access, and others.
• Ensure accuracy of all entered orders.
• Process credit memos, debit memos and return material authorizations when needed to correct tax issues and to support customer returns.
• Responsible for customer inbound calls, emails and chats.
• Follow export sales regulations to ensure accurate documentation of orders shipped to foreign customers and agents.
• Set up new accounts in CRM & SAP and ensure accuracy of customer master data.
• Enter and follow up on opportunities in CRM.
• Provide pricing quotes to customers and follow up on those quotes.
• Request credit applications from new customers and credit references when necessary. Assist Accounting in determining credit terms for new accounts in accordance with the Company credit policy.
• Work closely with Shipping/Receiving department and Accounts Receivable regarding order hold releases, return material authorizations on damaged goods and incorrect shipments.
• Work closely with purchasing regarding the status of orders. 
• Obtain periodic training to gain knowledge on current and newly introduced products.

Qualifications:

Excellent written, verbal and interpersonal communication skills

Task-oriented and excellent organizational abilities

Fluency in English required

Proficiency in MS Office products required

Experience with SAP preferred

Knowledge of export sales regulations and shipping preferred

Education & Experience:

High School Diploma or equivalent required

At least one (1) year B2B Customer Service experience

SAP or CRM experience preferred

Special Position Requirements:

Telephone coverage from 8:00 am until 6:00 pm EST is required to be shared between Representatives.

Minimal travel domestically and/or internationally may be required. Must have or be able to obtain a US Passport.

A pre-employment background and credit check is required for this position due to access to customer payment information.

Compensation & Benefits:

Expected base compensation: $23.50-26.50/hour

This position is eligible for an annual bonus and a full benefits offering.