Information Technology Help Desk

IT HelpdeskPermanent – Fully remote from anywhere in Ireland.Please note that this role is a permanent night shift. It has a very good salary and excellent benefits.About the Company

A leading US IT company operating in Ireland require a number of IT support specialists to serve their varied customer base. This is an excellent opportunity to join a growing company with an excellent market reputation.

About the Position

We are seeking a reliable and technically skilled IT Helpdesk Technical Specialist to join our night shift support team. In this role, you’ll provide direct, hands-on support to end users, working collaboratively with IT teams and internal stakeholders to resolve issues efficiently and maintain high service standards. Your ability to diagnose problems, communicate clearly, and contribute to continuous improvement will be essential.

The Role

Key Responsibilities

• Deliver prompt and effective technical support to end users
• Troubleshoot and resolve technical issues across operating systems, applications, and networks
• Maintain accurate records in ticketing systems such as Jira, ServiceNow, or FreshDesk
• Collaborate with internal teams to enhance IT processes and automate workflows
• Working a night shift pattern covering 5 nights per week which may include weekends.

The CandidateRequired Knowledge:

• Productivity Tools: Support experience with Google Workspace, Microsoft 365, and Slack
• Operating Systems: Proficient in troubleshooting both Windows and macOS
• Helpdesk Software: Familiarity with Jira, ServiceNow, or FreshDesk
• Identity & Access Management: Understanding of access control and user provisioning
• Networking: Basic knowledge of network protocols and common connectivity issues

Nice to Have:

• Mobile Device Management (MDM): Exposure to platforms such as JAMF or Intune, with the ability to self-learn where needed

Non-Technical Skills

• Excellent communication skills, both verbal and written
• Patient, professional, and customer-focused in all interactions
• Strong ability to prioritise tasks and make decisions under pressure
• Effective at collaborating across departments to drive issue resolution
• Quick to learn and apply new tools or technologies

Experience & Education

• Minimum of 2 years' experience in an IT support/helpdesk environment
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft, or Google certifications) are a plus

Remuneration PackageWhat’s on Offer

• A very strong salary plus generous shift allowance
• Opportunity to work in a fast-paced environment where your contributions make a direct impact
• Gain hands-on experience with a wide range of technologies and IT systems
• Work in a collaborative, supportive culture with continuous learning opportunities
• Contribute to improving and automating IT support processes

Interested in providing top-tier support and driving continuous IT improvement? Apply now and be part of a dedicated team that values problem-solving, collaboration, and innovation.

Contact

Please contact Derek Smyth on 01 5927861 or email or simply click the apply button.