Formation & Operations Specialist (Autónomos)

You’ll be the driving force behind our client's Autónomo registration and formation operations in Spain. From onboarding to successful filings, your mission is to ensure a fast, compliant, and frictionless customer journey. You’ll oversee everything from back-office execution to process improvement and cross-functional coordination; building the foundation of a scalable, customer-centric operation.

Your responsibilities and impact as an Formation & Operations Specialist (Autónomos) will include:

• Lead the Autónomo registration process for customers in Spain, from onboarding to official filing
• Ensure compliance with Spanish legal requirements and handle interactions with AEAT, TGSS, FNMT, and other authorities
• Monitor and troubleshoot customer files, proactively resolving administrative or technical blockers
• Manage internal workflows and external collaborations
• Optimize operational speed, accuracy, and compliance across all stages
• Maintain up-to-date templates, checklists, and internal documentation
• Identify recurring support issues and lead structured problem-solving
• Collaborate with Product and Tech teams to drive system and process enhancements
• Improve operational metrics like first-time-right rate and response SLAs
• Support customer communication across multiple channels
• Partner with Support Agents on registration-related cases
• Contribute to customer-facing content and self-service tools

Skills, qualifications, and interests needed to succeed in this role:

• 3–5 years of experience in legal operations, administrative processes, or business formation in Spain
• Deep knowledge of Autónomo and SL registration processes
• A structured, hands-on, and solution-oriented mindset
• Strong attention to detail and commitment to operational excellence
• Native proficiency in Spanish and a professional level of English
• Background in startups or legaltech platforms is a bonus
• Familiarity with Spanish digital tools is also a bonus (Cl@ve, Certificado Digital, AEAT, Seguridad Social)

What’s in it for you?

• Competitive salary
• 100% remote role, work from anywhere in Spain
• A fast-growing, international, and mission-driven team
• Real ownership and autonomy to drive change
• Career development opportunities in a high-impact environment

About Our Client

Our client is a fast-growing, mission-driven platform simplifying administrative and legal processes for freelancers and small businesses in Spain. With a strong focus on user experience, automation, and compliance, they empower individuals to navigate bureaucracy with ease while scaling operations with precision. You'll be joining an international team passionate about delivering real impact through smart, efficient solutions