Technical Support Engineer

About The Company Lupa Recruitment is a reputable staffing agency specializing in connecting talented professionals with leading organizations across various sectors. With a focus on renewable energy and sustainable technologies, we are committed to supporting the growth of the green energy sector by sourcing highly skilled and motivated individuals. Our client, a pioneering manufacturer of solar technology, is dedicated to advancing renewable energy solutions and making a positive impact on the environment. As part of our ongoing efforts to promote sustainable development, we partner with innovative companies that are shaping the future of energy production and distribution. About The Role We are seeking a technically skilled and customer-focused Technical Support Engineer to join our client's dynamic team. This is a home-based position designed for professionals with hands-on experience in solar energy systems and a passion for renewable technology. The successful candidate will be instrumental in providing technical assistance to customers, installers, and service partners across the UK, ensuring smooth installation, operation, and maintenance of solar PV systems. The role offers a unique opportunity to work within a growing international company, contributing to the deployment of sustainable energy solutions while enjoying the flexibility of remote working. Occasional travel within Europe may be required to support customer events, training sessions, or technical visits, providing a varied and engaging work environment. Qualifications The ideal candidate will possess a relevant degree or equivalent qualification in Electrical, Power, or Electronic Engineering or a related field. A minimum of two years' experience working within the solar or renewable energy sector is essential, with a strong understanding of solar PV systems, inverters, and electrical components. Knowledge of UK regulations and product certification standards is highly desirable, ensuring compliance and safety standards are met. Candidates should demonstrate excellent problem-solving skills, a commercial mindset, and the ability to communicate complex technical information clearly and effectively. Fluency in English is required, and proficiency in additional European languages will be considered an advantage. The role also requires a self-motivated, organized individual comfortable working independently and willing to travel occasionally across Europe. Responsibilities The successful candidate will undertake a range of responsibilities to support the technical and operational aspects of solar energy projects. These include providing expert technical advice and troubleshooting support to customers, installers, and service partners via phone, email, and CRM systems. You will assist customers during the installation, commissioning, and operational phases of solar PV systems, ensuring optimal performance and troubleshooting faults using monitoring platforms. Collaborating closely with sales and aftersales teams, you will help deliver an exceptional customer experience, maintaining accurate service records and escalating complex issues when necessary. Ensuring compliance with UK and European regulations and product standards will be a key part of your role, alongside occasional travel to support events and customer needs across Europe. Benefits Joining this organization offers a competitive salary package aligned with industry standards, complemented by the flexibility of home-based working arrangements. Employees will benefit from ongoing training programs designed to enhance technical skills and support career development within the renewable energy sector. The role provides an excellent opportunity to be part of a fast-growing, international company committed to sustainability and innovation. Additionally, you will have access to a collaborative work environment, exposure to cutting-edge solar technology, and the chance to make a meaningful contribution to the global transition to clean energy. Equal Opportunity Lupa Recruitment and our client are committed to fostering an inclusive environment and are proud to be an equal opportunity employer. We celebrate diversity and are dedicated to ensuring all employees and applicants are treated fairly, regardless of race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances innovation and drives success, and we encourage individuals from all backgrounds to apply for this exciting opportunity.