Scheduling Coordinator

About The Opportunity Primary job title (standardized): Scheduling Coordinator We operate in the enterprise SaaS scheduling and workforce-management software sector, delivering cloud-based scheduling, appointment and resource-optimization solutions to distributed teams across the United States. This is a fully remote role focused on high-volume calendar operations, client-facing appointment coordination, and process-driven execution for a fast-moving software organisation. Role & Responsibilities

• Own day-to-day calendar operations: manage, update and optimise multiple shared calendars and booking pipelines for internal teams and external customers.
• Coordinate appointments end-to-end: schedule, confirm and follow up on client and partner meetings across time zones using booking tools and video conferencing platforms.
• Resolve conflicts and prioritise bookings: proactively identify clashes, propose solutions, and rebook meetings to minimise downtime and maintain SLAs.
• Maintain accurate records: update CRM and scheduling systems with appointment details, participant notes and status changes to ensure data integrity.
• Generate and distribute scheduling reports: produce daily/weekly schedules, capacity snapshots and ad-hoc summaries for operations and leadership.
• Document and improve scheduling processes: develop SOPs, apply small process improvements, and onboard colleagues on calendar tools and best practices.

Skills & Qualifications Must-Have

• Microsoft Excel
• Google Calendar
• Microsoft Outlook
• Calendly
• Salesforce CRM
• Calendar management

Preferred

• HubSpot CRM
• Zendesk
• When I Work

What Success Looks Like

• Smooth, predictable calendars with minimal conflicts and fast turnaround for reschedules.
• Accurate CRM entries and scheduling data that enable reliable reporting and excellent client experience.
• Clear, documented scheduling processes adopted by the team to reduce escalations and improve throughput.

Benefits & Culture Highlights

• Remote-first environment with flexible scheduling to support time-zone overlap and work-life balance.
• Opportunity to influence operations and scale processes at a growing SaaS company serving US customers.
• Collaborative, metrics-driven culture that rewards initiative and process improvement.

To apply, highlight your experience managing complex calendars, list the scheduling tools you’ve used, and describe one process improvement you implemented that reduced conflicts or improved throughput. Skills: management,microsoft excel,calendly,microsoft outlook,google calendar