UX Researcher - Customer Insights Specialist

Your connection with Aubay starts in the following lines:

Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto and we are a specialized consultant in Management, Implementation, Development and Maintenance of Information Systems. We have more than 150 active partners and we operate in sectors such as banking, insurance, telecommunications, services, energy and transports.

What will you be doing?

• Conduct qualitative and quantitative user research (interviews, surveys, usability tests, card sorts, tree tests, etc.);
• Translate business questions into research plans, hypotheses, and study designs;
• Analyze research findings and deliver actionable insights and recommendations;
• Collaborate with product, design, and analytics teams to drive user-centric decisions;
• Present research outcomes clearly to non-research stakeholders;
• Maintain and optimize research processes, tools, and documentation.

What are we looking for?

• Proven experience as a UX Researcher or Customer Insights Specialist;
• Strong knowledge of UX research methods and when to apply each;
• Experience with tools like UserZoom or similar platforms;
• Ability to design, conduct, and analyze moderated and unmoderated studies;
• Understanding of user journey optimization, conversion funnels, and A/B testing;
• Fluency in English, both written and spoken (minimum B2, ideally C1).

What do we have to offer you?

• Health Insurance;
• Feedback&Coffee – the system that includes Aubay’s Performance Management Cycle, with regular moments of feedback and the Career Progression Model;
• Working model: remote;
• A Training Academy designed to think of you and your needs. You can count on technical and behavioural training sessions (e-Learning and classroom), Meet&Techs, Webinars and Mentoring;
• Events and Teambuildings.

What makes us different?

• Our organizational culture is based on values such as transparency, team spirit, regular feedback and continuous learning;
• Reference prizes and birthday present;
• We don’t have a dress code;
• We know your name and all address each other informally;
• You will grow in good company.Isn’t this one of the ways in which to develop professionally?

If we got your attention, we now hope to spark your enthusiasm. Ready for the first phase?We are waiting for you flavia.v.cardoso@aubay.pt!

Personal Data collected by AUBAY PORTUGAL as Data Controller, regarding the identification, contact and professional capabilities of the candidates, in the present procedure, will be processed for the application analysis, having in consideration that the processing is conducted in order to to take the steps, at the request of the data subject, prior to entering into a contract;

Personal data sent through the present application will be kept by Aubay during the application procedure and will remain stored whilst updated (for two years period).

The collected data might be transferred or include other processing activities, as long as the data subject is informed, in the occurrence of a standard application and selection procedure, for the compliance of legal obligations for the time required by law.

For any queries or request regarding personal data protection rights, the Data Subject may contact AUBAY PORTUGAL’s headquarters in Avenida Duque D`Ávila, nº46 em Lisboa or use the DPO’s e-mail - dpo@aubay.pt. The Data Subject also has the right to file a complaint with the National Data Protection Authority – www.cnpd.pt.

(please do not include data regarding racial or ethnical origins, political opinions, religion, philosophy, biometrical data, health data, sexual life and orientation, or relating to criminal convictions and offences.)