IT Specialist/Remote

IT Specialist Location-Remote Job Summary The IT Specialist is responsible for providing technical support, maintaining IT systems, and ensuring the reliable operation of technology services in a fully remote work environment. This role supports end users, manages hardware and software issues, and assists with the administration of enterprise systems, security, and collaboration tools. Key Responsibilities

• Provide remote technical support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve incidents and service requests within established service level agreements (SLAs).
• Install, configure, and maintain laptops, desktops, mobile devices, and peripheral equipment.
• Support enterprise applications, email systems, collaboration platforms, and cloud-based services.
• Manage user accounts, access permissions, and identity management processes.
• Assist with endpoint security, software updates, and compliance requirements.
• Monitor system performance and proactively identify and resolve issues.
• Document technical procedures, troubleshooting steps, and support activities.
• Collaborate with internal teams and vendors to resolve technical issues and implement improvements.
• Support onboarding and offboarding activities, including equipment provisioning and access management.
• Participate in IT projects, system upgrades, and technology deployments.
• Promote best practices related to cybersecurity and remote workforce support.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or equivalent experience.
• 2 5+ years of experience in IT support, help desk, desktop support, or systems administration.
• Experience supporting remote users and cloud-based technologies.
• Knowledge of operating systems, networking fundamentals, and endpoint management.
• Experience with ticketing systems and IT service management processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Experience with cloud platforms such as Microsoft Azure or Amazon Web Services.
• Familiarity with endpoint management and collaboration platforms such as Microsoft Intune and Microsoft Teams.
• Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified, or ITIL Foundation.