Remote Customer Support and Virtual Assistant

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Paid time off

As a Customer Service Representative, you will be supporting our client’s customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients’ customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service. What You Will Be Doing

• Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. (An average of 40 to 50 calls are expected daily).
• Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Acknowledging and resolving customer complaints and difficult situations.
• Process required transactions via web-based applications.
• Submit research requests in a concise yet accurate manner.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Provide support to other positions/operations in cases during heavy workloads or absences.

What You Get

• Full Time Employment

• This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our bu

This is a remote position. Compensation: $26.00 - $30.00 per hour Something different is happening here.And it’s Real AF. Our culture is defined by People, Purpose, Profits, Play®. We are looking for hard working people with a purpose that find the fun in everything they do. Job postings listed on this site are with independently owned and operated franchised Anytime Fitness studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Anytime Fitness studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Anytime Fitness Worldwide, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Anytime Fitness Worldwide, LLC.