Type: Full-time (40 hours), freelance contract
Location: Northern Italy, Milan area, remote
About the company:
The company develops a software platform for fire protection maintenance companies. Close to 200 companies across Spain, Portugal, Argentina and Chile already use its platform to manage their maintenance operations.
The company is now expanding its product offering into installations, security and accounting. As part of its international expansion, it is opening the Italian market and looking to hire one of the first members of its local team.
Why join?
- Impact: The new hire will become the first point of contact for clients in Italy, helping establish a strong customer relationship and build the company's presence in the market.
- Growth: This is a strategic role in a new market, with opportunities to grow into a broader operations or customer success position as the business expands.
- Purpose: The company helps fire protection maintenance businesses move away from paper-based processes and Excel, adopting technology and data to manage their operations more efficiently.
The successful candidate will be responsible for onboarding new clients, providing day-to-day support and ensuring they get the most value from the platform, working closely with the team in Spain.
During the first year, responsibilities will include:
- Acting as the main point of contact for clients in Italy.
- Guiding new clients through onboarding and the initial setup of the platform.
- Answering questions, supporting software adoption and ensuring customer satisfaction.
- Supporting the upload and review of client data during onboarding, ensuring accuracy and consistency.
- Monitoring customer satisfaction and coordinating improvements with the team in Spain.
- Documenting best practices and keeping customer support materials in Italian up to date.
- Acting as an initial commercial contact in the region, supporting the local sales representative with meetings and follow-ups.
The company is looking for someone with a strong service mindset who enjoys helping clients, learns quickly and is comfortable working autonomously as part of a new team.
Requirements:
- Experience in Customer Support, Customer Success, onboarding or back-office roles, ideally within a software environment.
- Clear, professional and patient communication skills, including when supporting users who are less familiar with digital tools.
- Strong attention to detail and comfort working with data.
- Autonomy and proactivity, with a genuine interest in learning and growing with the business.
- Native Italian. Fluent Spanish is a strong plus; otherwise, good English is required, as the team and most of the company's clients are based in Spain.
- Experience in the fire protection or technical services sector.
- Experience working with SaaS tools and CRMs.
- €25–30K per year, with a fixed salary plus Customer Success team commissions linked to the successful onboarding and retention of new clients.
- Product and industry training from day one.
- The opportunity to join a small, fast-moving team where individual contributions are visible.