If you've got the right to work in Spain and speak Polish & English, plus ideally another European language, keep on reading!
About Our Offer
- A job at our TUI Contact Centre offers much more than your basic salary which already starts at 21.800€ gross/year, and variable monthly payment of 10% of your salary upon achievement of targets.
- You will be working 6 days and have 3 consecutive days off and additional payments for any night shifts, bank holidays will come on top.
- We offer remote working from anywhere in Spain on seasonal permanent contracts, multiple permanent career development opportunities.
- You'll be compensated for every training day complete and have access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.
- Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging—and you’ll be ready to listen, respond, and take action.
- You’ll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care.
- You’ll be part of a rolling rota that includes morning, afternoon, and night shifts, giving you variety and the chance to thrive in a dynamic environment.
- You’ll collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays.
- Organized and adaptable – a calm, solutions-focused multitasker who thrives under pressure and embraces change.
- Customer-first mindset – confident supporting upset customers across all channels, resolving issues quickly and empathetically.
- Tech-savvy and curious – eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge.
- Remote-ready and flexible – happy to work rotating shifts from a quiet, professional home setup that supports phone-based work.
- Bilingual and confident – fluent in both English and Polsih, ready to support customers across languages with clarity and care.