Client Account Manager

Client Account ManagerMelbourne, Australia (Remote)About us

Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, and engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, TopClass LMS, OpenWater application and review software, and the Clowder mobile app.

About our position

We are seeking a Client Account Manager (CAM) who is responsible and accountable for the net revenue retention of assigned clients, including ASI Direct clients and clients with relationships with our Solution Providers. Client Account Managers must maintain strong working relationships with assigned clients to prevent client churn and identify potential new sales opportunities. This position requires active and continuous relationship building and management, including business reviews and regular check ins to align client KPIs and reporting and to collect client data and feedback. The CAM is also responsible for monitoring product adoption and usage, analysing client health, and communicating information about new product releases and related educational events.

What you’ll be doing

• Represent ASI products and services, using industry research as well as deep and comprehensive knowledge of our solutions and how they meet the needs of client organizations.
• Build strong business relationships with client executives and staff by understanding business goals, recognizing and identifying opportunities within clients’ businesses, and helping them plan to achieve those objectives through sales and referrals of all ASI services and solutions, including iMIS, TopClass, OpenWater and Clowder, using solid and logical, client-benefit reasoning to justify the investment.
• Ensure regular contact with all assigned clients, primarily by phone; larger clients may require more detailed in-person contact with one meeting, at least annually, to discuss plans and roadmaps with senior client management.
• Prepare and conduct executive business reviews and check-ins, integrating value attainment into these discussions and aligning client KPIs and assisting with KPI reporting.
• Review client product adoption and usage and collect client data and feedback to monitor and analyse client health.
• Manage new or challenging clients as they occur as part of positive account management, recognizing incipient client problems and pro-actively identifying resources and coordinating referrals within the ASI organization to handle issues effectively and efficiently.
• Prepare and successfully execute a client renewal strategy, manage the renewal process, and coordinate renewals internally and externally to achieve monthly, quarterly, and annual sales quotas.
• Deliver established targets and objectives for combined client revenues / gross margins (including software update, licenses, hosting, and services) for allocated clients, working within the Client Sales Procedures.
• Identify, qualify, and manage a pipeline of expansion deals.
• Develop and maintain professional relationships with staff in all ASI divisions globally, as appropriate.
• Support other ASI Client Account Managers in their roles as required, especially in times of personal/annual leave.
• Perform other job-related duties and responsibilities as may be assigned from time to time.

What we want you to have

• Bachelor’s degree in relevant field or equivalent experience
• 3+ years of account management or sales experience within a similar industry, with proven success at or above defined targets (preferred)
• Thorough knowledge of appropriate ASI software products and services, including understanding the business benefit of each
• Excellent interpersonal, verbal and written communication, and presentation skills
• Demonstrated proficiency with sales management software and CRM
• Strong problem-solving skills with ability to balance persuasion with professionalism
• Capable of leading and delivering excellent client sales
• Pro-active, organized, and driven to deliver personal and team business results
• Able to work independently and as part of a team.

What we offer

At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.

Compensation

The compensation for this position is determined based on a wide variety of factors, including but not limited to an individual’s skill set, experience, training, certifications, education, geographical location, as well as business needs and internal equity. A reasonable estimate of the current compensation range for this position is $65,000 - $80,000 AUD base salary + variable compensation.

Benefits

In addition to a competitive base salary and bonuses for eligible positions, we offer a competitive and comprehensive benefits package, which includes:

• Wellness Benefits
• Opportunities for Professional Growth and Development
• Flexible Remote Work
• Volunteer Time Off
• Employee Assistance Program

Join our team and positively impact thousands of ASI customers around the world! www.advsol.com/careers

ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at hrdept@advsol.com.

If you or someone you know may be interested in this position, please have them apply here.