Network Operations Center

Greetings

We are hiring Transport Expert (3 FTE) Position in Spain

Remote work

Good to have English

Permanent employment

Willing to work on 11 shifts (Rotation) (Shifts will have extra payment)Transport Expert (3 FTE)

Experience and specialization (more than 10 years)

- More than 10 years as NOC Technician with knowledge in Transport networks: SDH, DWDM and advanced optical networks (photonic meshes).

- Experience in equipment and technologies from manufacturers such as Huawei and Nokia.

- Extensive experience in Tier 1 technical support (NOC), with deep knowledge in transport network management for large operators.

- Solid knowledge of support and operation processes defined by Telefónica in the Transport area.

- Proficiency in technologies such as OTN, GMPLS, optical protection (1+1, MSP, SNCP), and customer circuits (E1, STM, GE, 10º/400GE, etc.).

- Ability for fault analysis, diagnosis, troubleshooting and solution proposals for complex incidents.

Functions

- Level 1 incident management in transport networks, diagnosis and troubleshooting.

- Activation and monitoring of circuits and services in SDH and DWDM technologies.

- Management of customer complaints and support to field teams.

- Network quality analysis, error reporting and proposal of corrective actions.

- Shift coordination and continuous technical support in 24/7 environments.

Tools- Activity reception and incident management systems: GRI, GEISER, MAR/Genesys.

- Network Management Systems (NMS): Huawei and Nokia.

- Case escalation to Vendors: GRI, Telefónica internal mail, etc.

- MS Office: Excel, PowerPoint, Word, Power BI, etc. For KPI analysis and reporting.

Language

- Spanish mandatory

- English will be an asset.