Account Manager

For our international client, we are seeking a Key Account Manager with relevant experience. Our client specializes in providing workforce management solutions. The position is a fully remote position, candidates must reside in the Netherlands.

Responsibilities/Tasks

• Nurture the relationship with existing and potentially new Dealers/Resellers within the German market and selected EMEA regions
• Develop and execute inside sales processes, with focus on the existing customer base to ensure retention and upselling targets.
• Set annual targets and agreements with Dealers/Resellers/Distributors within the region.
• Develop and set procedures for Key Account management across the EMEA region
• Optimize marketing tools in collaboration with Dealers/Resellers/Distributors.
• Collaborate closely with internal departments, such as customer service, application support, sales and marketing to optimize service and processes.
• Understand the market and competitors in the region of responsibility and share relevant information to the appropriate departments.
• Monitor the online environment in the area of responsibility and provide feedback to the Marketing team to optimize online presence and offerings.
• Translate customer feedback into actionable proposals.
• Collaborate with the Customer Care team and customers to enhance customer care and product service.
• Plan and forecast sales budgets on a monthly basis.

Requirements

• At least educated to Bachelor level or equivalent
• 2-5 years of relevant experience within Key Account Management
• Excellent level of German and English
• Ideally fluent in other European languages
• Experience within workforce management industry is a plus
• Strong communicator
• Able to build good internal and external relationships