******** ******* **************

WHAT IS TIMELEFT ?

Timeleft is more than an app; it's a revolution against big-city loneliness. Launched on May 1, 2023, our unique concept of dinners with strangers in major cities has quickly become a weekly highlight, offering genuine human connections.

Every Wednesday, we host over 15,000 strangers in restaurants in over 270 cities and 60 countries. As we expand our reach, we invite dynamic individuals to join us on this journey.

WHAT WILL YOU BE DOING?

We're beginning an exciting new chapter and seeking a Customer Service Rep to join our brand-new Global Customer Service Team. This is a unique opportunity to help build the foundations of customer experience for a rapidly growing start in the social space.

Timeleft is on a mission to fight urban loneliness, one dinner at a time.

Following our explosive growth, we must strengthen our CS team. We're looking for a dynamic person with strong international knowledge, an open-minded culture, and wants a challenge.

QUALIFICATIONS REQUIRED

• 1 to 2 years of experience specifically working remotely as a customer support agent
• Proven experience in customer support, with a background working in the startup environment. With preferred experience at a B2C company
• Exceptional ability to communicate and de-escalate contentious situations.
• Creative thinker passionate about improving processes and systems to ensure they work well for the team and the customer.
• Flawless English is required; a second language is a significant bonus
• Proficiency in using Zendesk, Slack, and Notion.
• A great internet connection, a reliable computer, and a desk to work from
• An easygoing personality who enjoys meeting new people and knows all the good places in town, reflecting a dynamic and energetic lifestyle.

JOB RESPONSIBILITIES

• Answering to customer questions and needs in a timely manner
• Tailor responses to individual customer needs and expectations, showing awareness of customer sentiment
• Responsible for accurately solving high ticket volumes each week
• Communicate critical issues or recurring problems to relevant teams promptly, ensuring that support challenges are visible across the organization
• Identify repetitive tasks or common queries that can be automated or simplified and collaborate with others to make this happen
• Regularly update and improve the internal knowledge base or FAQs based on recurring issues observed in support tickets to aid in quicker resolutions
• Assist in prioritizing incoming tickets based on urgency and impact, ensuring that high-priority issues are addressed swiftly
• Participate and engage proactively with the customer support and the larger team as a whole
• The work schedule for this role is Tuesday to Saturday, normal working hours for your time zone are expected

WHAT’S IN IT FOR YOU?

• A front-row seat in an exciting, fast-growing start-up.
• Competitive remuneration and flexible hours.
• The opportunity to develop your position and responsibilities as Timeleft grows
• Take part in Timeleft dinners and see our impact on people's lives.
• Fighting the loneliness epidemic in big cities.

INTERVIEW PROCESS?

• Read this ad properly to make sure you meet the criteria
• A 45-minute video call meeting with the Head of Customer Support
• A 30-minute video call with a Senior Support Rep
• Reference checks

IMPORTANT: We are looking for someone who can start as soon as possible :)