Rupali Bank's Customer Service Fortnight: A Blueprint for Banking Excellence

Rupali Bank Concludes Landmark Customer Service Initiative

Rupali Bank PLC has successfully concluded its 'Customer Service Fortnight' program, which ran from October 19th as part of the Youth Festival 2025 celebrations. The closing ceremony was held at the bank's head office, where Managing Director Kazi Md Wahidul Islam officially declared the end of this significant initiative.

Key Program Highlights

The program was conducted under the directive of the Financial Institutions Division and featured comprehensive customer service enhancements across all banking operations. Senior leadership including deputy managing directors Parsuma Alam, Hasan Tanvir, Md Harunur Rashid, and general managers Mohammad Shahedur Rahman, Mohammad Shahjahan Chowdhury, Mohammad Safayet Hossain, and Salamun Nesha were present for the closing ceremony.

Ongoing Commitment to Service Excellence

During his closing speech, Managing Director Kazi Md Wahidul Islam emphasized that while the formal Customer Service Fortnight has concluded, the bank's commitment to ensuring quality service for customers remains an ongoing priority. He stated that this has always been Rupali Bank's primary objective and urged all staff to work collectively throughout the year to simplify and enhance customer banking services by applying the experiences gained during the fortnight.

Program Achievements and Impact

According to the official release, the Customer Service Fortnight delivered substantial results including:

• Agricultural loan distribution among young farmers
• Financial literacy training provided to students at educational institutions
• Launch of reception and information desks at branch and sub-branch levels
• Prompt action taken to address customer complaints and suggestions

The initiative demonstrated Rupali Bank's dedication to improving customer experience and financial inclusion through targeted service improvements and community engagement programs.