GetVocal Secures Major Funding for European Expansion
Paris-based startup GetVocal has announced a $26 million Series A funding round led by Creandum with participation from Elaia and Speedinvest. This brings the company's total funding to $30 million, which will be used to accelerate product development, expand hiring, and drive market growth across Europe.
Hybrid AI: The Future of Customer Support
GetVocal's platform enables transparent, governed collaboration between humans and AI in customer experience operations. The company focuses on helping enterprises implement governed conversational AI that supports EU AI Act compliance while improving efficiency without sacrificing oversight.
The New Division of Labor in Customer Service
The enterprise customer support market is shifting from basic automation to sophisticated AI-human collaboration. AI now handles repetitive and data-driven tasks, while humans focus on complex cases requiring empathy and creative problem-solving. This hybrid approach boosts efficiency and elevates customer experience.
Regulatory Compliance and Governance
Organizations face increasing responsibilities around data governance and sovereignty, particularly with the EU AI Act raising standards for transparency and auditability. Success depends on ongoing training, robust audit mechanisms, and continuous process improvement.
Measurable Business Impact
The hybrid model delivers higher customer satisfaction scores, faster response times, and lower operational costs. Industry reports project 192% growth in the global conversational AI market by 2031, with generative AI expected to resolve 40% of customer service issues by 2027.
GetVocal's Operational Impact: Real-World Results
"Deploying GetVocal has transformed how we serve our community. From reactivating users to streamlining management, the results speak for themselves: a five-fold increase in uptime and a 35% increase in deflection, in just weeks. GetVocal is accelerating our growth and ensuring that we remain a platform users can always count on."
- Bruno Machado, senior operations manager, Glovo
Platform Capabilities and Performance
| Capability | Description | |------------|-------------| | Conversational AI CX platform | Orchestrates human-AI collaboration with monitoring and alerts | | Governed AI agents | LLMs constrained by business logic with human-in-the-loop | | Hybrid workforce management | Tools to manage human and AI agent fleets | | Real-time oversight | Monitors conversations and flags for human intervention | | EU AI Act alignment | Transparency, auditability and data sovereignty controls | | Self-hosted deployment | Option for on-premise or private cloud setups | | Voice interactions | Real-time phone conversations for support and sales | | Lead qualification | Automates screening and routing of prospects | | Retention campaigns | Runs targeted outreach to reduce churn | | Analytics and compliance | Reporting to support audits and governance | | Reported outcomes | 31% fewer escalations; 45% more self-service; 70% deflection | | Customer pilot scale-up | Glovo grew from 1 to 80 AI agents in less than 12 weeks |
Target Audience and Market Position
GetVocal targets mid-market and enterprise B2B organizations seeking to improve phone-based customer interactions, with focus on sectors including:
- Software-as-a-Service
- Finance and insurance
- Telecommunications
Key Impacted Audiences
- CX, contact center and support leaders
- CIOs, CTOs, CDOs in regulated sectors
- Operations leaders in telecom, finance, insurance, SaaS
The platform blends rule-based conversational flows with adaptive AI, enabling both predictable and flexible phone interactions. Positioned between traditional interactive voice response systems and generative AI, GetVocal appeals to companies requiring scalable, auditable, and compliant spoken workflows.
Comments
Join Our Community
Sign up to share your thoughts, engage with others, and become part of our growing community.
No comments yet
Be the first to share your thoughts and start the conversation!