Flint's Customer Service Department Announces Temporary Closure: What Residents Need to Know

The City of Flint Customer Service Department inside City Hall will be closed on Wednesday, December 17, 2025, to facilitate internal processing. This temporary closure is part of an effort to streamline operations and improve service efficiency.

Key Details on the Closure

• Closure Date: Wednesday, December 17, 2025.
• Reason: Internal processing to enhance departmental functions.
• Impact: The main Customer Service Department inside City Hall will be unavailable for in-person services.

Alternative Services Available

Despite the closure, residents can still access essential services through other channels:

• Walk-Up Window at City Hall: This will remain open for payment processing only. It provides a convenient option for those needing to handle bills or fees.
• Clio Road Community Service Center: Also open for payments, offering an additional location for financial transactions.
• Information Desk inside City Hall Lobby: Will provide all other services typically available, ensuring residents can get assistance with inquiries and concerns.

Resumption of Operations

Customer service operations will resume on Thursday, December 18, 2025. The department will be back to normal hours and full functionality after the one-day closure.

Contact Information for Questions

For any questions or concerns during the closure, customers are encouraged to call (810) 766-7015 between 8:00 a.m. and 4:55 p.m. This phone line will be operational to address urgent matters and provide guidance.

This announcement aims to minimize disruption and keep the community informed about temporary changes in service availability.