Web Developer

About The Company

Feedinkoo is a remote-first organization focused on connecting people with flexible work opportunities and helping teams deliver reliable, thoughtful service. We believe effective collaboration can happen across locations when employees have clear goals, the right tools, and a supportive work environment. Our team values communication, accountability, curiosity, and respect for different perspectives. As we continue to grow, we are seeking a customer-focused professional who can help create positive experiences for the people who interact with our organization.

About The Role

We are hiring a Remote Customer Support Specialist to assist customers through digital communication channels. In this role, you will respond to questions, help resolve common issues, and make sure each interaction is handled with care and professionalism. You will communicate with customers by email, chat, and other approved channels, document relevant details, and work with colleagues to find solutions when a request requires additional support.

This position is suited to someone who enjoys helping others, writes clearly, and can manage several priorities while working independently. You will receive guidance on our processes, products, and support tools, and will be expected to use that knowledge to provide accurate, consistent assistance. The role is remote, so you will need a dependable internet connection and a suitable workspace. Candidates should be comfortable collaborating with teammates across digital platforms and maintaining productive working routines without direct in-person supervision.

Qualifications

Applicants should have a high school diploma or equivalent; additional education or relevant training is welcome. Previous experience in customer support, hospitality, administration, or another customer-facing role is an advantage, but candidates with transferable skills are encouraged to apply. Strong written and verbal communication skills are essential, along with a patient and courteous approach when responding to people with different needs and levels of familiarity.

You should be organized, dependable, and able to follow established procedures while using sound judgment when situations require escalation. Comfort with email, web-based applications, and common collaboration tools is important. The ability to learn new systems, protect confidential information, manage time effectively, and maintain attention to detail will help you succeed. You must be legally authorized to work in the location associated with this position and able to meet any applicable scheduling requirements.

Responsibilities

Respond to customer inquiries promptly and professionally through email, chat, and other assigned channels. Ask appropriate questions to understand each request, provide clear information, and guide customers through relevant steps. Investigate routine concerns using available resources, and escalate complex, sensitive, or unresolved issues to the appropriate team with accurate notes and supporting details.

Record customer interactions and outcomes in the designated systems, keeping information complete, factual, and up to date. Follow support guidelines, privacy requirements, and service standards consistently. Identify recurring questions, process gaps, or customer feedback and share useful observations with your manager and colleagues. Participate in team meetings, training, and coaching, and apply feedback to improve the quality and efficiency of your work. Manage assigned tasks and workload responsibly, communicate when priorities change, and contribute to a collaborative remote team environment.

Benefits

Feedinkoo supports remote work and aims to provide a welcoming environment where employees can develop their skills and contribute meaningfully. Depending on employment status, work location, and applicable company policies, benefits may include a flexible work arrangement, onboarding and role-related training, access to digital collaboration tools, regular feedback, and opportunities to build customer service experience. Compensation, schedules, and any additional benefits will be discussed during the hiring process and confirmed in the applicable offer documentation.

Equal Opportunity

Feedinkoo is committed to fair and respectful hiring. We welcome applications from qualified candidates with a range of backgrounds, experiences, and perspectives. Employment decisions are based on job-related qualifications and business needs, without discrimination on any basis protected by applicable law. We strive to provide an inclusive recruitment process; candidates who need an accommodation during hiring may contact the recruiting team to discuss their requirements.