This is a Fully Remote Job
About Our Client:
The organization operates in the DevOps industry, addressing challenges in software delivery by enabling companies to manage, accelerate, and secure their software from code to production. It serves thousands of customers, including many Fortune 100 companies, providing solutions that enhance software deployment efficiency and reliability.
About the Opportunity:
The TECHNICAL SUCCESS MANAGER role focuses on overseeing the customer journey to drive adoption and value realization of multiple products within the platform. This position acts as a technical advisor and customer advocate, working cross-functionally to align success plans with business goals, influence product use, and support customer renewals and expansions.
Responsibilities:
- Manage the end-to-end customer experience to promote platform adoption and satisfaction.
- Collaborate with Sales, Product, Solutions Engineering, Support, and Training teams to develop and execute customer success plans.
- Serve as a trusted technical advisor by maintaining deep product knowledge and guiding best practices.
- Engage senior customer decision-makers, understand industry trends, and represent customer needs internally.
- Conduct Business Reviews demonstrating ROI and monitor customer health and usage.
- Utilize CRM and case management tools to track outcomes and customer success metrics.
Requirements:
- Customer-facing experience including crisis and priority management.
- Bachelor’s degree or equivalent in Computer Science or Computer Engineering.
- Minimum of 4 years as a Customer Success Manager or Technical Account Manager in enterprise software.
- Experience supporting international enterprise customers and products impacting business productivity.
- Strong analytical, problem-solving, and interpersonal skills.
- Excellent English communication skills.
- Availability to work occasional weekends and holidays.
- At least 2 years experience with Java or similar programming languages.
- Understanding of dockerized applications; knowledge of Kubernetes is a plus.
- Familiarity with Continuous Deployment tools and Software Architecture design is advantageous.
- Experience with Continuous Integration tools is highly desirable.
- Strong motivation for continuous learning.
Pay Range and Compensation Package:
- Base salary range between $140,000 to $150,000, dependent on skills, qualifications, experience, and location.
- Equity package including restricted stock units (RSU) and eligibility for Employee Stock Purchase Plan.
Benefits & Perks:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.