This is a Fully Remote Job
About Our Client:
FIXD operates in the automotive technology space, addressing the challenge of vehicle repair transparency for drivers. Their consumer product, the FIXD Sensor, connects to a car's diagnostic port and relays information to an app, simplifying car problem explanations and repair cost expectations. The organization’s B2B product, AppraisalPRO, supports automotive dealerships by streamlining vehicle appraisals through problem detection, estimated reconditioning costs, condition reporting, and analytics. It integrates with inventory management systems to facilitate efficient appraisals.
About the Opportunity:
The CLIENT SUCCESS MANAGER - ENTERPRISE ACCOUNTS is responsible for managing the full customer lifecycle for AppraisalPRO users within dealership portfolios. This role ensures clients continuously realize value from the system by providing onboarding, ongoing support, and account growth. The position impacts customer satisfaction and retention by resolving issues, monitoring usage, and fostering trusted advisory relationships with key stakeholders.
Responsibilities:
- Onboard dealership customers to AppraisalPRO and deliver initial training
- Assist customers in resolving technical issues and liaise with engineering teams
- Monitor product usage proactively to identify potential problems
- Build rapport and influence decision-makers to establish trusted advisor status
- Obtain referrals to expand dealership customer base
- Identify customer needs and recommend additional AppraisalPRO products
- Communicate platform and user experience improvement suggestions to Product and Engineering teams
Requirements:
- Ability to quickly build relationships and trust
- Strong interpersonal and communication skills, including presentation and writing
- Responsiveness and excellent customer service orientation
- Capacity to multitask and prioritize effectively
- Experience in the franchise dealership industry is a plus
Pay Range and Compensation Package:
- On-Target Earnings (OTE) for this role is $80,000 to $100,000
Benefits & Perks:
- Health Care Plan including Medical, Dental, and Vision insurance for employees and their families
- 401(k) plan with 5% match
- Paid Time Off covering vacation, sick days, and public holidays
- Training and development opportunities
- Complimentary food and snacks
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.