- Fully remote role, work anywhere in Australia
- Diverse role within health tech sector
- $115-125K + Super
We are exclusively partnering with an innovative Australian health technology company whose software supports private hospitals and clinics across Australia.
With a collaborative team, the Technical Support Engineer will have strong technical expertise and be part of exciting growth plans, within a supportive environment where your contribution will make a genuine difference.
This is a hands-on technical role suited to someone who enjoys troubleshooting complex problems, working across multiple systems and taking ownership of technical outcomes.
Approximately 80% of your time will focus on client integrations and advanced technical support, with the remaining 20% dedicated to internal IT coordination and security processes.
Key responsibilities:
- Configure, maintain and troubleshoot client integrations, including SFTP, APIs, webhooks and secure data transfers
- Investigate complex Level 3 technical issues across interconnected systems and external platforms
- Work with external technical partners to test endpoints, resolve authentication issues and maintain reliable integrations
- Use SQL Server to investigate data issues, execute scripts and support new client environments
- Troubleshoot single sign-on (SSO), authentication and connectivity issues
- Monitor data transfers and integration services, proactively identifying and resolving problems
- Support technical testing, system migrations and data movement activities
- Triage internal IT enquiries and coordinate resolutions with an external managed service provider
- Assist with Microsoft Defender alerts, phishing investigations and security awareness activities
- Maintain accurate IT documentation, access records and operational processes
- Identify opportunities to automate repetitive tasks and improve technical workflows
To be successful, you will bring:
- 5+ years' experience in technical support, integration support, systems administration or IT operations
- Strong experience configuring and troubleshooting SFTP, SSH keys, certificates and secure file transfers
- Practical experience with REST APIs, webhooks, Postman and authentication troubleshooting
- Confidence working with Microsoft SQL Server and SQL Server Management Studio
- Experience investigating SSO, identity federation and application authentication issues
- Scripting or automation capability using PowerShell, Python or SQL
- Excellent communication skills and the ability to work effectively with external technical partners and internal stakeholders
- Experience with structured data exchange or messaging protocols such as HL7, highly regarded
What's on offer?
- Fully remote working - work from anywhere in Australia (must have full-working rights in Australia)
- Work-life balance - Australian business hours with no on-call requirements
- Variety and ownership - Enjoy a diverse technical role with genuine responsibility
- Supportive culture - Join a friendly, knowledgeable team with approachable leadership
- Meaningful work - Contribute to reliable, business-critical technology solutions.
- Continuous improvement - Opportunity to streamline processes, introduce automation and improve integration workflows
If you're an experienced Technical Support Engineer who enjoys solving challenging integration problems and wants the flexibility of a fully remote role, we'd love to hear from you.
Applicants must be Australian citizens or permanent residents.