I’m helping Pacific City Homes, Inc find a top candidate to join their team full-time for the role of Customer Service Representative.
You will shape the client experience by coordinating seamless homebuilding projects.
Compensation:
USD 25 - 33/hour
+ Health insurance
Location:
Remote (for United States residents)
Mission of Pacific City Homes, Inc:
"To deliver innovative, high-quality, and sustainable construction solutions along the Oregon Coast, ensuring client satisfaction through expert craftsmanship, constant communication, and a commitment to exceeding industry standards."
What makes you a strong candidate:
- You have the potential to develop in Scheduling, Data management, Data entry, Customer service, Construction.
- English - Fully fluent.
Responsibilities and more:
Customer Communication:
- Respond to customer inquiries regarding custom homebuilding, residential construction, and remodeling services.
- Handle incoming phone calls, emails, and customer service requests professionally.
- Provide homeowners with updates on project schedules, service appointments, and construction-related inquiries.
- Follow up with homeowners regarding ongoing projects, completed work, and outstanding service requests.
- Assist customers with questions about project documentation, timelines, and general construction processes.
Operational Coordination:
- Coordinate customer appointments, consultations, and follow-up communications.
- Assist with scheduling construction service visits, inspections, and project-related meetings.
- Document customer interactions, complaints, feedback, and service requests accurately.
- Maintain organized customer records and service correspondence.
- Communicate with project managers, contractors, and suppliers to help resolve customer concerns.
- Identify customer concerns and direct technical or construction-related issues to the appropriate team members.
- Help maintain a positive customer experience from initial inquiry through project completion.
Job benefits:
- 401K
- Paid Time OFF
- Health Insurance
- Vision Insurance
- Dental Insurance
Your potential leader:
- Ian Spath