100% Remote in Portugal | Monday to Friday | Up to €1,950 Gross/Month + Meal Allowance
Sprichst du Deutsch? Ready to take your sales career to the next level?
Recruityard is recruiting a German-speaking Sales & Customer Retention Specialist (Deutschsprachiger Kundenberater – Vertrieb & Kundenbindung) to join an international team supporting a global digital brand.
Are you passionate about sales, customer retention, negotiation and building long-term customer relationships?
If you speak German and English fluently and enjoy turning customer interactions into opportunities, this could be your next career move!
This is a fully remote position within Portugal, combining customer relationship management, customer loyalty and commercial performance.
Your Role
As a Sales & Retention Specialist, you'll play an important role in strengthening customer relationships, reducing churn and identifying opportunities to increase customer satisfaction and revenue.
Your responsibilities will include:
- Engage with German-speaking customers via phone, email and chat.
- Identify customers at risk of leaving and apply effective customer retention and loyalty strategies.
- Promote relevant products, services and platform features through upselling and cross-selling.
- Handle objections, negotiate solutions and encourage customers to stay.
- Identify sales opportunities while maintaining a positive customer experience.
- Build long-term customer relationships and improve customer satisfaction.
- Work towards commercial targets, sales KPIs and retention objectives.
- Record customer interactions and share insights to improve customer retention strategies.
What We're Looking For
- German: C1/C2 level – Mandatory.
- English: C1/C2 level – Mandatory.
- Excellent communication, persuasion and negotiation skills.
- Strong commercial mindset and results-driven attitude.
- Confidence in handling objections and identifying sales opportunities.
- Customer-focused approach with strong problem-solving abilities.
- Comfortable working with digital tools and performance targets.
- Previous experience in Sales, Customer Retention, Account Management, Customer Service, Telesales, Inside Sales, Customer Loyalty or Customer Success is a strong advantage.
- Availability to work remotely from Portugal and attend mandatory in-person workshops.
Experience in Vertrieb, Kundenbindung, Kundenrückgewinnung, Kundenberatung or telefonischer Kundenservice is particularly relevant.
Salary & Benefits
We offer a compensation package combining fixed pay, allowances and performance-related bonuses:
- Base salary: €920 gross/month.
- Language allowance (German + English): €500/month.
- Attendance bonus: €110/month.
- Flex work allowance: €60/month.
- Performance bonus: Up to €360/month.
- Meal allowance: €10.20 per working day (approximately €214/month, depending on working days).
Total potential monthly gross compensation: Up to €1,950, excluding meal allowance.
Working Conditions
- Location: Remote within Portugal.
- Work model: 100% Remote / Home Office.
- Schedule: Monday to Friday, rotating shifts between 07:00 and 18:00.
- Weekends: Off.
- Employment type: Full-time.
- Contract: Permanent contract after 6 months.
Important – In-person workshops:
Attendance at role-related workshops is mandatory every 6 weeks. These take place in Lisbon or Porto, with travel and accommodation expenses covered by the company.
Additional Benefits
- Work remotely from Portugal.
- Health insurance.
- International and multicultural working environment.
- Career development opportunities in sales and customer retention.
- Opportunity to strengthen your negotiation, commercial and customer relationship management skills.
- Monday-to-Friday schedule with weekends off.
Why Join This Opportunity?
- Develop your career in Sales, Customer Retention and Customer Relationship Management.
- Work with German-speaking customers in an international environment.
- Gain experience in Upselling, Cross-selling, Customer Loyalty and Churn Prevention.
- Benefit from a performance-driven compensation package.
- Enjoy the flexibility of remote work within Portugal.
- Build valuable commercial skills in a growing international environment.
Ready for Your Next Career Move?
Du sprichst fließend Deutsch und Englisch und hast Spaß an Vertrieb und Kundenbindung?
If you're a German speaker with a passion for Sales, Customer Retention, Kundenberatung or Customer Loyalty, we'd love to hear from you!
Apply now and take the next step in your commercial career!
Data Protection Notice
Your personal data will be processed by Recruityard for recruitment purposes in accordance with the General Data Protection Regulation (GDPR).