Job Title: Technical Account Manager
Location: Remote US
Reports To: Head of Sales
POSITION DESCRIPTION
Primordial Design Inc is looking for a Technical Account Manager to join the existing team. You will
play a pivotal role in driving our business growth by managing and expanding client relationships.
This role involves shared responsibilities in nurturing and expanding existing accounts. You will be
identifying new growth opportunities, presenting new offerings of our innovative healthcare
software solutions, and ensuring customer satisfaction. Additionally, you will manage renewals and
maintain strong relationships with our current clients to ensure their ongoing success and
satisfaction. Your ability to understand client needs and deliver tailored solutions will be key to your
success. This role requires healthcare IT systems knowledge experience, excellent communication skills, a proactive approach, and a passion for technology and healthcare.
COMPANY DESCRIPTION
Primordial Design is a leading provider of innovative healthcare software solutions. As a division of
Constellation Software, Primordial Design specializes in enhancing and extending radiology
information systems (RIS), electronic medical records (EMR), and dictation systems. Our cutting-
edge workflow orchestration platform is designed to drive efficiency and accuracy in radiology
reporting. Primordial Design is committed to transforming the healthcare technology landscape
through continuous innovation and excellence.
Constellation Software acquires, manages, and builds software companies in a variety of vertical
markets all over the world, enabling them to be clear leaders in their industries. Our companies
provide mission-critical enterprise solutions for vertical industries across the entire industry value
chain. Constellation Software Inc. (www.csisoftware.com) is listed on the Toronto Stock Exchange
with a market cap of approximately $100B CAD. Constellation Software is a conglomerate of
vertical market software companies and has completed over 1200 acquisitions since our inception
in 1995.
KEY RESPONSIBILITIES
• Drive revenue growth by managing/upselling existing book of accounts
• Identify opportunities to grow business with existing customers
• Provide demos and discuss pricing or quotes, and collaborating with partners or external
events
• Identify customer business needs and technology readiness to effectively qualify
customers
• Implement strategies to shrink sales cycle and contribute input on strategies to drive and
close prioritized opportunities
• Collaborate with internal teams, including sales, marketing, support, product, etc...to
identify and analyze opportunities for increased retention and growth
• Use CRM tools, such as Salesforce and others, to drive outreach, maintain clean data, and
facilitate an efficient buying process for our customers
• Maintain accurate records about sales accounts, contacts, and opportunities in Salesforce
Minimum Qualifications:
• 5+ years professional experience in Radiology IT on the vendor or provider side
• 2+ years of experience with a Radiology IT vendor in a customer-facing role
• Bachelor's Degree
• Experience with CRM software and basic MS Office and productivity tools
• Strong communication, organizational, and problem-solving skills
• Demonstrated ability to work and lead teams with proven and positive outcomes
Desired Qualifications:
- Technical degree in Engineering, Computer Science, or Healthcare IT
- 5+ years of experience in a customer-facing Healthcare IT vendor role
- Demonstrated knowledge of HL7, FHIR, DICOM protocols
Benefits include Medical, Vison, Dental, 401(k) plans. Total Annual Salary compensation base + at plan variable commission up to $200,000.