We're seeking a Computer User Support Specialist to provide technical support and troubleshooting to our team and/or customers.
Key Responsibilities
- Provide technical support and troubleshoot computer/software issues
- Walk users through step-by-step solutions remotely
- Document support tickets and resolutions accurately
- Escalate unresolved technical issues to the right team
- Stay current on the software/systems commonly used
Requirements
- Strong technical troubleshooting skills
- IT support or help desk experience preferred
- Excellent communication and patience with non-technical users
- Familiar with remote support tools
- Reliable internet for remote work
Benefits
- Health and medical coverage
- Performance bonuses
- Paid parental leave
- Co-working space allowance
- Life insurance coverage