Senior Customer Success Manager

For our client, we are seeking a Senior Customer Success Manager to join the team of a leader in the Hospitals & Medical Centers space.

In this remote role, you will serve as a strategic partner to healthcare customers, helping them realize value from a SaaS-based platform that supports critical clinical and operational workflows. You will work closely with clinical leaders, IT stakeholders, and internal cross-functional teams to strengthen adoption, improve retention, and drive measurable outcomes across the customer lifecycle. This position also plays an important role in identifying expansion opportunities, demonstrating ROI during renewals, and ensuring a smooth onboarding and ongoing support experience.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Serve as a trusted advisor, building relationships with clinical leaders and IT teams
• Lead healthcare-focused discussions to support strategic customer goals
• Collaborate on tailored success plans with measurable objectives
• Monitor customer progress and adapt strategies to meet evolving needs
• Analyze usage data to increase product adoption and recommend enhancements
• Act as the customer voice within the organization to improve the platform and service experience
• Identify upsell opportunities and demonstrate ROI during renewals
• Facilitate seamless onboarding and training experiences
  
  

Qualifications

• Bachelor's degree in healthcare, business, marketing, or a related field
• 8+ years of client success management experience, preferably in B2B SaaS and healthcare
• Familiarity with healthcare workflows, IT, and regulatory standards
• Proficiency with SaaS platforms and data analytics, including EHR integrations
• Strong ability to build trust and long-term partnerships with clients
• Experience creating client success strategies aligned with business goals
• Excellent communication skills for both technical and non-technical audiences
• Strong analytical skills with the ability to derive insights from client data
  
  

Benefits

• Remote work flexibility with team collaboration across the US and globally
• Comprehensive Medical, Dental, and Vision insurance with a 401k match
• Wellness reimbursement program and designated company-wide wellness days
• Flexible time-off policy to support work-life balance
• Opportunity to join a mission-driven team focused on impactful healthcare solutions
  
  

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.