We're hiring for a Senior Customer Success Manager to own post-client relationships and drive adoption for enterprise accounts at an innovative technology company. In this role, you will serve as the primary point of contact, partnering closely with technical, product, and sales teams to deliver long-term value and ensure smooth onboarding experiences.
The Role
• Drive comprehensive customer success planning and adoption strategies for enterprise portfolios
• Act as the primary internal advocate for customer needs, coordinating across technical support and engineering teams to resolve issues
• Develop strong relationships with various stakeholders while identifying opportunities for account renewal and expansion
• Deliver product and security education to help clients optimize their use of the platform
What You'll Need
• 5+ years of experience in enterprise, customer-facing roles collaborating with technical and business teams
• Relevant domain knowledge in areas such as security infrastructure, regulatory compliance, or software development lifecycles
• High level of autonomy, emotional intelligence, and strong priority management skills
What's On Offer
• Up to $160,000 base salary plus bonus
• Flexible remote-first culture with dedicated stipends and team events
• Comprehensive health insurance coverage with zero premium deductions for employees and dependents
• Unlimited flexible time off and generous paid parental leave programs
Apply via Haystack today!