This employer is a well-known no-code software platform seeking a Customer Success Manager to be the post-sales owner for a portfolio of enterprise accounts. You will guide customers from onboarding to lasting adoption, with a focus on AI adoption and measurable business outcomes.
The Role
• Serve as the post-sales point of contact for your accounts and drive onboarding so primary workflows launch within 90 days.
• Build joint success plans focused on AI adoption, business outcomes and operational efficiency.
• Lead executive business reviews and data-driven value reviews that document ROI, surface risk and identify growth.
• Deliver enablement sessions and workshops, and develop champions across each account.
• Monitor account health and adoption, flag risk early, and pass qualified expansion opportunities to your Account Executive.
What You'll Need
• 5+ years of experience in enterprise customer success, account management, solutions consulting or technical account management for B2B SaaS or workflow automation platforms.
• A track record of measurable results across onboarding, adoption, retention and expansion.
• Experience owning relationships with multi-stakeholder enterprise accounts.
• Technical fluency with workflow automation, integrations and data, and a working understanding of AI.
• Strong facilitation, storytelling and presentation skills.
What's On Offer
• On-target earnings of $115,000 – $149,400, or $128,000 – $166,900 in certain major metro areas.
• A remote role within the United States.
• A seat at the centre of the sales, product and marketing teams.
Apply via Haystack today!