**Location**: Remote

**Language**: English

**Level**: Junior

**Salary**: €35.000 - €45.000

**Industry**: MarTech / SaaS

**Product**:

wetracked.io offers a no-code, plug-and-play ad-tracking solution for e-commerce businesses, improving tracking accuracy despite ad blockers and iOS14+ restrictions. Our solution empowers data-driven decisions to boost ad performance.

**Role overview**:

We are looking for a proactive, customer-focused Technical Customer Success specialist to handle customer calls, resolve technical issues with clients, and elevate overall customer satisfaction. The role blends technical support, customer engagement, and collaboration with the Customer Support team to drive improvements.

**Responsibilities**

*   Host and participate in technical calls with clients, providing solutions and support.
*   Manage escalations from the Customer Support team, offering creative and proactive solutions for issues raised via live chat.
*   Assist customers with technical issues, especially in tracking and data interpretation.
*   Educate, train, and support the Customer Support team with resources, including documentation and articles.
*   Conduct client calls, webinars, and case studies to enhance product understanding.
*   Gather and analyze client feedback to suggest feature improvements and drive retention.
*   Collect client data to inform product development.
*   Write technical help articles and contribute ideas for marketing content, including blogs.

**Who we're looking for**:

*   Strong communication skills with the ability to clearly explain technical concepts to non-technical users.
*   Proactive, solution-oriented mindset with a focus on problem-solving.
*   Experience in customer-facing roles, ideally in SaaS or technical environments.
*   Ability to manage multiple responsibilities, from resolving customer issues to engaging in client calls and creating resources.
*   Fluent English speaker, verbally convincing, and able to articulate technical concepts with clarity.

**Nice to have**:

*   Background in e-commerce or marketing technology.
*   Familiarity with platforms like Facebook Ads Manager.
*   Project management experience.
*   Experience analyzing customer feedback to inform product development.

Junior - Technical Customer Success (remote) (SaaS)

Your Dream Opportunity in Travel Awaits! Are you ready to turn your passion for travel into a rewarding career? Join our dynamic team that has been a name in the industry with over 70 years of experience, and embark on an adventure like no other. We’re offering an exciting opportunity to shape unforgettable travel experiences – and we want you to be part of it! What’s in Store for You:

*   Comprehensive Training & Certification: Get all the tools you need to succeed with expert-led training and certification, empowering you to design dream vacations for clients that they'll never forget
*   Custom Professional Website: Stand out in the travel industry with a sleek, professionally designed website that showcases your skills and attracts potential travelers
*   Unmatched Flexibility: Whether you want to work part-time or full-time, you control your schedule. It’s the perfect way to fit work around your lifestyle
*   Exclusive Travel Perks: Enjoy special discounts, insider deals, and VIP access to the best travel experiences – all while building your career
*   Unlimited Earning Potential: With commission-based earnings, the sky’s the limit! The more you help clients book their dream vacations, the more you earn
*   State-of-the-Art Tools: Access cutting-edge software to find the best deals and make booking seamless for your clients

Your Business Opportunity Includes:

*   Creating personalized travel itineraries and vacation packages that wow your clients
*   Promoting exciting vacation options and crafting irresistible offers
*   Helping clients book their dream getaways with ease, offering expert advice every step of the way
*   Being able to travel at discounted rates, or with exclusive perks
*   Your own booking engine, with certain vendors having their own affiliate links

Stay Ahead of the Game:

*   Keep your finger on the pulse of the latest travel trends and discover innovative marketing strategies to grow your client base

What We’re Looking For:

*   A true passion for travel, with a natural desire to help others create unforgettable experiences
*   Strong communication skills, with the ability to build rapport and connect with clients
*   A keen eye for detail and a commitment to providing exceptional service

Ready to Begin Your Adventure? If you’re excited by the idea of turning your love of travel into a successful career, we want to hear from you! Whether you're an experienced travel pro or just starting out, this is your chance to join a team that's shaping the future of travel. Get in touch today and let’s start crafting amazing experiences together! Powered by JazzHR wC5DcW5unb

Customer Service Representative (Remote)-Travel Industry

**Your creative field** We are looking for a full-time, permanent **Rating Manager (all genders)** to start as soon as possible. We live remote-first, but you have the freedom to choose whether you want to work hybrid or completely on-site in our office in Prague. **Are you ready to make a real impact and take customer satisfaction to the next level?** We’re looking for a strategic and analytical **Rating Manager (all genders)** to oversee, analyze, and actively manage product and service ratings across various platforms. In this role, you’ll identify trends and insights that drive customer satisfaction and loyalty, gathering valuable feedback through surveys, interviews, and other methods. Your mission will be to turn these insights into actionable recommendations that enhance service delivery, boost customer experience, and support continuous improvement. You’ll establish and monitor key performance indicators (KPIs) linked to customer satisfaction and ratings, regularly reporting to leadership on the impact of your initiatives. Working closely with support agents, you’ll leverage their expertise to resolve customer issues effectively while staying ahead of industry trends and implementing best practices. This is your chance to play a vital role in shaping how customers perceive our brand. **What Convinces UsYour personality, paired with:**

*   A degree in Business Administration, Marketing or a related field
*   You have industry experience in active rating management, customer experience management, or related fields such as marketing
*   Proven experience in rating tools and analytics platforms
*   Excellent strategic thinking, analytical skills and the ability to make data-driven decisions.
*   Fluent communication skills in English language

We know that you may not currently meet all the requirements. But if you come to us with the right amount of commitment and enthusiasm, we can take off together and make a big difference. **Awesome Prospects** At Contabo, we are in a constant state of change. Even through our strong growth, we always remain flexible, and everyone gets the opportunity to actively shape the future of Contabo and of our customers. With us, everyone can develop their full potential in an environment with flat hierarchies, freedom to organize their work and time, direct communication, an open feedback culture, and leave a footprint through creative co-design. **Plus, we offer further advantages:**

*   great freedom for your creative ideas
*   ongoing professional and personal development opportunities in an innovative and technological environment
*   a comprehensive induction with your colleagues by your side
*   modern and conveniently located workplaces at our European locations
*   Remote or hybrid working opportunities with the same technical equipment at home as in the office
*   flexible working hours for a healthy work-life balance
*   30-day vacation by default
*   the possibility of working in our summer office in Mallorca, as well as from any EU country
*   an extra day off to get involved in social activities as part of our Volunteer Day
*   attractive conditions on many products and services through our corporate benefits program
*   unforgettable moments at our company events and team events

**How To Reach Us** If you have any questions, you can reach your contact person Kathrin Kuntner by phone at +49 (0) 89244106771 or by email at kathrin.kuntner@contabo.de . **About UsContabo - High-quality Cloud Hosting Made in Germany!** As a leading infrastructure service provider in the field of cloud instances and dedicated servers, we have stood for first-class quality, reliability and favorable prices since our foundation in Munich in 2003. Meanwhile, more than 200,000 customers in over 190 countries trust our services. We specialize in providing German quality to users worldwide, focusing on the stability and security of our data centers, the optimization of internal processes, and excellent customer support. Become a part of our future-oriented company, which plays a significant role in the development of digital cloud hosting, and support us with your ideas and commitment.

Customer Experience Rating Manager (all genders)

**Join Our Team as a Voice/Non-Voice Customer Support Agent!** Do you have a passion for helping customers and providing excellent service? We're looking for dedicated individuals to join our fast-growing team and become an essential part of delivering exceptional support to our clients! Role Overview: As a Customer Support Agent, you will be the go-to contact for our customers, handling inquiries, resolving concerns, and ensuring positive interactions across various channels. Your role will be vital in enhancing the customer experience and fostering strong relationships. Main Responsibilities:

*   Deliver top-tier support via voice (phone) and non-voice (email, chat) channels
*   Troubleshoot customer concerns and provide timely solutions
*   Actively listen to customer needs and offer personalized assistance
*   Gather feedback to improve our services and contribute to team strategies
*   Collaborate with team members to maintain a supportive and efficient work environment

What We're Looking For:

*   1-2 years of experience in customer service or a related field
*   Excellent communication skills with a customer-first attitude
*   Experience using support software like Zendesk, Freshdesk, etc. (a plus)
*   Strong problem-solving skills and the ability to remain calm under pressure
*   Familiarity with eCommerce platforms or CRM systems (preferred)
*   Proficient in Excel or Google Sheets for data tracking and reporting

Technical Requirements:

*   Personal computer or laptop with at least 15 Mbps for both upload and download speeds
*   Backup internet connection (minimum 10 Mbps) will be required upon employment

Benefits & Perks:

*   Competitive pay starting at $3-4 USD per hour
*   Paid Time Off
*   Comprehensive Health and Dental Insurance
*   Performance Bonuses
*   Permanent, full-time remote work
*   Company Welcome Kit

**HOW TO APPLY:** To apply, follow this link: https://bit.ly/cs-application-link Enter the application code: JAZZHR If you thrive in a customer-focused environment and want to be part of a dynamic, growing team, we'd love to hear from you! **_Note: Applications submitted through the provided link will be prioritized._** Powered by JazzHR ns0v0jCKSQ

Voice/Non-Voice Customer Support Agent

Job Title: Customer Success Specialist Company: Snapsheet Job Location: Remote Job Type: Full-time About Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes. What you’ll get:

*   Remote working environment - your new commute is however long it takes to walk to your desk!
*   Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
*   Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
*   Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!

Job Overview: As a remote Customer Success Specialist, you are a part of an amazing customer success team that helps make the claims process simple for everyone. We’ll rely on you to actively listen to our customer's needs and provide empathy during high-stress situations. We are looking for customer support experts who will provide the human connection to our customers, insurance adjusters, and body shops, all from the comfort of your home office. Responsibilities:

*   Get connected with customers from the comfort of your home
*   High sense of urgency around handling a high volume amount of inbound and outbound calls in a call center setting
*   Communicate effectively over the phone, email, and text
*   Utilize CRM technology to log all customer interactions
*   Maintain detailed files for documentation
*   Manage challenging customer service situations while maintaining a positive, empathetic, and consultative approach towards the customer at all times
*   Manage and set expectations for customers around required information, processes, and deadlines across multiple carriers
*   Meet and strive to exceed individual monthly, quarterly and annual goals in both production and quality

Qualifications:

*   Previous experience in a customer service environment
*   Excellent communication (written & verbal) and time-management abilities
*   Highly driven and competitive in nature
*   Desire to work in a startup environment, with proactive mindset and minimal supervision
*   Experience with CRM software (e.g. Salesforce) major plus
*   Experience with a call center and/or general insurance knowledge a plus
*   Exceptional attention to detail
*   Well organized and strong work ethic
*   Outgoing, personable and fun
*   Proven track record of adaptability in a fast-paced environment

Total Benefits:

*   4% 401k match program
*   Medical, dental and vision insurance through Blue Cross Blue Shield
*   80 hours PTO that accrues year over year
*   40 hours of sick time off
*   Remote work and flexible scheduling
*   Monthly internet reimbursement
*   Employee Assistance Program: offers 6 visits with trained counselors per life incident
*   Yearly in-person events including our annual Summit and Roadshows
*   Computer and equipment provided
*   Snapsheet SWAG and mailers
*   Please note that we are unable to sponsor applicants for work visas for this position at this time.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing . Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #BI-Remote **Snapsheet is an equal opportunity employer.**

Customer Success Specialist

**This is currently being hired as a INDEPENDENT CONTRACTOR role. The individual will perform remote tasks in client technical support and account management. Needs to located in the Sydney, Australia area.The Client Technical Solutions Agent (CTS) manages the intake, escalation, and resolution of customer issue tickets’​They act as first line of the defense.​The position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve challenges. Excellent communication abilities and solution orientation skills are essential for candidates.**

C**lient & Technology Agents must cultivate and maintain excellent relationships with clients; both internally and externally, to build client loyalty and retention while promoting increased usage and adoption of products. Excellent time management, relationship building, and organizational skills are vital to completing projects on a given deadline.**

J**OB RESPONSIBILITIES·**

Manage intake of issue and/or request tickets​·

Prioritize CTS activities based on prioritization and escalation protocol (Triaging)​·

Maintain open dialog with Relationship Manager for the proper resolution of client issues/ challenges/ requests​·

Maintain cross departmental open dialog ​·

Create and oversight CTS KPIs and dashboard​·

Coordinate the front to back support chain L1-L2-L# as single accountable of the client issues/ challenges (following the hierarchical principle) ​·

Receiving and placing customer service telephone calls ​·

Maintaining solid customer relationships by handling questions and concerns with speed and professionalism ​·

Resolving customer challenges in the principle of ‘right-first-time’, managing database records, drafting status reports on customer service issues, ​·

Documentation entry and research as required to troubleshoot customer problems

**QUALIFICATIONS·**

Proven work experience as a Customer Service Manager or relevant role​·

Solid experience with CRM software (e.g. MS Office (particularly MS Excel)​·

Experience delivering client-focused solutions to customer needs​·

Proven ability to juggle multiple accounts, while maintaining sharp attention to detail​·

Minimum 2 years of experience in account manager role within financial technology industry·

Excellent verbal and written communication skills·

Must have strong client service acumen·

Strong organizational abilities and attention to detail·

Must be highly skilled in time management to facilitate involvement in multiple projects·

Experience not necessary but a willingness to learn, take initiative, and grasp financial and technical topics is critical·

Must be highly motivated with a strong work ethic and a will to succeed

W**HAT WE DOB**

lueMatrix develops one-of-a-kind web applications for the authoring, distribution, and analysis of investment research, and for internal knowledge management and digital communications. Our mission is to streamline the publishing process on a global scale.

W**HY WORK WITH UST**

he BlueMatrix team is made up of ambitious and passionate people who have turned technology development and client service into an art. Many have dedicated the majority of their career to growing the BlueMatrix brand and helping shape the investment research marketplace.W

ith locations in New York City, Durham, London, Edinburgh, and Timisoara, Romania, we collaborate across the globe for a unique perspective on the impact of technology in our industry.

Customer Support Representative

**It All Starts with Our People** As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us. Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences. **The Opportunity** Valvoline has a rewarding opportunity as a **Customer Service Representative (100% remote/work from home).** As a Customer Service Representative, you’ll manage high-volume inbound calls from our Valvoline Instant Oil Change customers nationwide, all from the comfort of your home. By joining our virtual call center, you’ll eliminate your daily commute, saving time and money. You’ll have the chance to work with a high-performing, diverse team, access endless growth opportunities, and receive comprehensive equipment and IT support to help you excel in your role. **Salary:** Pay starting at $16.38/hour **Must be willing to work 12-9 pm, 1-10 pm, and 2-11pm ET, including weekends; schedules are created based off the immediate needs of the business.In our Customer Support roles, you would be responsible for:**

*   Delivering world-class service to customers with issues and inquiries via phone
*   Quoting prives for services offered by the retail locations and their partners.
*   Giving information regarding stores and services to customers
*   Assess customers needs and requirements to help drive them into our stores
*   Taking back to back calls for a full 8 hour shift
*   Thriving in a fast-paced, service-driven environment
*   Maintaining customer relationships
*   Using proprietary software programs to track calls
*   Utilizing research skills to troubleshoot customer issues
*   Providing proactive communication to internal and external customers
*   Remote position requires stable high speed internet and ability to hard wire directly to router

**We take care of the WHOLE you:**

*   Health insurance plans (medical, dental, vision)
*   4% company match on 401(k) if you contribute 4%
*   Incentive pay\*
*   Personal Time Off
*   Tuition reimbursement\*
*   Employee Discounts
*   A fun work environment
*   Advancement opportunities
*   Terms and conditions apply and benefits may differ depending on position.

**What You'll Need to Succeed:**

*   High School diploma or equivalent
*   At least one year of customer service experience or call center experience
*   AS or BS degree a plus
*   Ability to multi-task in a fast-paced environment
*   Team oriented
*   Ability to connect to modem/ interenet
*   Flexibility to work late shift and weekends
*   Excellent verbal skills

**Your Path to Valvoline** Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Customer Service Representative- Remote

Do you have a passion for travel and a desire to turn that love into a successful career? We are actively seeking individuals who are excited about the endless possibilities that travel brings to bridge cultures, history, and adventure. As a **Travel Coordinator** on our team, you'll help people create unforgettable experiences and discover new destinations. If you’re ready to embark on an entrepreneurial journey and love planning trips and coordinating vacations, this is the perfect opportunity for you! **Job Description:**

*   Coordinate a variety of travel arrangements, including cruise travel, group vacations, family getaways, and special occasions like honeymoons and weddings
*   Understand customers' needs and preferences, assisting them with scheduling, budgeting, and payment plans
*   Design and organize customized tour packages, excursions, and day trips
*   Assist in booking travel essentials, such as flights, hotels, rental cars, and event reservations

**Benefits:**

*   Receive comprehensive training designed to prepare you for success
*   Enjoy the flexibility to work part-time or full-time, based on your schedule
*   No prior experience required – we offer guidance and support every step of the way
*   Take advantage of exclusive travel perks as you dive into the travel industry
*   You’ll be licensed, bonded, and provided with a personal website to enhance your professional presence
*   Access daily training sessions to stay informed and sharpen your skills
*   Earn valuable certifications to boost your credibility as a travel professional
*   Experience the freedom of remote work and manage your business from anywhere
*   This is a 1099 Business Opportunity
*   Earn commissions and explore additional income opportunities

**Requirements:**

*   Must be at least 18 years old
*   Have access to a computer and reliable internet connection
*   Be self-motivated with strong attention to detail
*   Customer service skills are a plus
*   Must be fluent in English

This entry-level position is the first step in your entrepreneurial journey in the travel industry. As a **Travel Coordinator**, you will have the chance to make a lasting impact on clients' travel experiences while developing your professional career. Join us today and start exploring the world while helping others do the same! Powered by JazzHR ogVy84R8RI

Work From Home - Travel Coordinator

**Overview:** Are you passionate about creating exceptional travel and hospitality experiences? We are seeking a dedicated and detail-oriented individual to join our team as a **Hospitality Specialist**. This exciting opportunity allows you to work remotely while helping clients plan and book unforgettable getaways. Whether it's luxury accommodations, group travel, or event planning, you’ll play a key role in delivering extraordinary experiences tailored to each client’s preferences. **Why Join Us?**

*   Flexible Schedule: Work on your terms, part-time or full-time
*   Remote Opportunity: Work from anywhere with internet access
*   Exclusive Perks: Access to travel discounts and hospitality packages
*   Free Training: Comprehensive training and certification provided
*   Dedicated Support: Join a supportive team with mentorship and resources
*   Generous Commissions: Enjoy uncapped earning potential

**Key Responsibilities:**

*   Client Consultation: Understand clients' needs and preferences to create personalized hospitality solutions, including accommodations, dining, and activities
*   Booking Management: Arrange hotel stays, event venues, transportation, and more while ensuring all details align with client expectations
*   Event Coordination: Assist with planning weddings, conferences, family reunions, and other special occasions
*   Vendor Collaboration: Partner with top-tier hospitality providers to offer premium services and amenities
*   Destination Expertise: Stay informed about trending destinations, luxury resorts, and hospitality innovations to recommend the best options to clients

**Qualifications:**

*   Strong customer service and communication skills
*   Detail-oriented with excellent organizational abilities
*   Ability to multitask and work independently in a remote setting
*   A passion for hospitality, travel, and delivering outstanding client experiences
*   Previous experience in hospitality or travel is a bonus but not required

**Benefits & Perks:**

*   Work From Anywhere: Freedom to work remotely from your home or while traveling
*   Flexible Hours: Set your own schedule to achieve work-life balance
*   Travel Discounts: Access exclusive industry perks and hospitality deals
*   Free Training & Certification: Gain expertise and grow your skills at no cost
*   Generous Commissions and Business Growth Potential

If you have a passion for hospitality and want to help others create unforgettable experiences, this role is for you! Start your journey as a **Hospitality Specialist** today and turn your love for travel into a rewarding career. Powered by JazzHR HvSwjOlfd0

Hospitality Specialist (Remote)

**🔥 ARE YOU CONSIDERING A CAREER IN CUSTOMER SUPPORT? 🔥**

ARE YOU A SKILLED PROBLEM SOLVER AND AN EXCELLENT COMMUNICATOR?

IF SO, YOU MIGHT BE OUR NEXT CUSTOMER SUPPORT AGENT!

Zanda Health is a fast-growing, values-driven company with all the right ingredients to put you on your path! Join a great team, work remotely, AND contribute to the provision of healthcare!

**What is the role?**

This role will service our customers by providing outstanding support, to improve their everyday usage and experience of Zanda Health.

**What will you do?**

On a day-to-day basis, your responsibilities and activities will include;

*   Provide support to health practitioners and admin staff through email, live chat, over the phone and video conferencing
*   Understand and triage incoming support requests and ensure they're assigned to the right team
*   Work closely with our Engineering and Product Teams to help make Zanda Health the best it can be, by reporting any bugs and recording user feedback
*   Write, refine and create support replies for our users
*   Proactively reach out to new free trial accounts to ensure they have proper onboarding support and address specific customer queries as required

**Who are we looking for?**

*   Experience providing software support (strongly desired, but not critical)
*   Well-developed customer service skills
*   Comfortable working to SLAs and to personal targets
*   A natural curiosity and aptitude to solve problems
*   A motivated, energetic and goal-driven approach to work
*   Naturally friendly and approachable
*   Strong written and verbal communication skills
*   The ability to work remotely; remote work might sound attractive but it's not for everyone

**Why you’ll LOVE working at Zanda Health…**

When you join Zanda Health, you’ll benefit from perks like;

**✅ Work from Anywhere**

There are no offices at Zanda Health as we’ve been a distributed team long before everyone else caught on. We look for the best people around the world – not just those who live within a 1 hour commute. If you like working from home, or really from anywhere, you’ll find a bunch of like-minded people here.

**✅ Paid Time Off**

There’s no sense in working all the time – we believe everyone needs balance and we want you to have enough time to do other things that enrich your life. We offer all of our permanent team members 30 days of paid time off and we expect you to take it.

**✅ Flexibility**

Need to get the kids to school or want to do a gym class in the middle of the day? No problem. We need you to be available for some agreed core hours to work with your colleagues and cover our service requirements, but other than that your time is yours.

**✅ Competitive Pay**

We aim to work with the best people – wherever and whoever they are. We know this comes at a business cost, but we consider this an investment in the company’s future. We offer competitive pay and we want all team members to feel well-rewarded for their contribution.

**✅ Results Driven**

At Zanda Health, we detest bureaucracy and we strive to keep the focus on building and supporting great software that will help our customers (and in turn, help more of their clients). There are no pointless meetings, forms, or other impediments in your way. As we grow, we aim to stay agile – in every way.

**✅ Learning & Growth**

We’re big supporters of personal growth and development and our team is constantly learning and upskilling themselves in many different areas. Innovation is a big part of our culture and we welcome new ideas from everyone.

**✅ Inspiring Team**

We truly love our team at Zanda Health and we hope you will too. We’re a bunch of unique individuals from all kinds of backgrounds with a vast array of specialist skills and interests. Although we work remotely, the team works closely together and we also make time to know and support each other.

**✅ Meaningful Work**

We’re constantly getting feedback from customers that are relieved to have found Zanda Health.

In many cases, they refer to us as a ‘life saver’ or a ‘game changer’, and it feels great to be part of something that helps people get the healthcare support they need. See our customer feedback here.

**About Zanda Health**

Zanda Health is a leading healthcare practice management system used in Australia, New Zealand, the United Kingdom, the United States and Canada.

Our mission is simple: **To provide health practitioners with the ultimate Practice Management Software that makes running a health practice easier and more rewarding.**

Zanda Health’s customer base is growing and we need smart, passionate people to join our team and help take us to the next level. We’re looking for people who are genuinely excited to help health practitioners do their work, and be part of a globally distributed team

As a healthcare company, we care about our workforce just as much as our clients and their patients. You will enter a fun, inclusive workplace with a dedicated and driven team.

We are still a relatively small business, but self-funded and growing strongly. This is an exciting time to be at Zanda Health – we have some great plans for the future and many challenging things to work on. We hope you’ll consider joining our team and being part of our story!

See more information about Careers at Zanda Health here.

(\*) Zanda Health collects and processes your personal data for the purposes of managing employment candidate application and recruitment-related activities as well as for organisational planning purposes, for further detail, please refer to the Zanda Health Privacy Policy

# AustraliaMidSeniorLevel #FullTime #CustomerSupport #Remote

Customer Support Agent (work-from-home)

Are you a problem-solver who thrives on connecting with people through written communication? Join our growing team as a **Customer Engagement Specialist** and make a real impact by delivering exceptional support to our valued clients! **Why This Role Matters** As a Customer Engagement Specialist, you will be the go-to person for our clients' questions and concerns. Your expertise in email and chat communication, paired with your ability to handle inbound calls, will help us maintain our reputation for top-notch customer service. If you're passionate about creating positive customer experiences, this is the role for you! **What You’ll Do**

*   Engage with Customers: Provide excellent support through email, chat, and inbound calls, ensuring quick and effective resolutions
*   Understand Client Needs: Build strong relationships by personalizing your approach to each interaction
*   Troubleshoot with Precision: Diagnose and resolve client issues while ensuring their satisfaction
*   Collaborate: Work closely with team members to share insights and develop innovative customer support strategies
*   Improve Processes: Gather feedback to refine our services and identify areas for growth

**What We’re Looking For**

*   Experience: At least 1 year in customer support or a similar role
*   Communication Skills: Exceptional written communication abilities that convey empathy, clarity, and professionalism
*   Tech Savvy: Familiarity with customer support platforms like Zendesk or Freshdesk (preferred) and proficiency in tools like Excel or Google Sheets
*   Composure: Ability to remain calm and solution-oriented, even under pressure
*   Industry Insight: Knowledge of eCommerce and CRM systems is a plus

**Your Tools & Setup**

*   A personal PC or laptop (minimum i5 processor or equivalent)
*   A stable internet connection with at least 15 Mbps upload and download speeds

**Perks And Benefits**

*   Competitive Pay: Up to $4 USD per hour
*   Health & Wellness: Comprehensive health and dental coverage
*   Paid Time Off: Recharge and take care of yourself
*   Performance Bonuses: Be rewarded for outstanding contributions
*   Remote Work: Enjoy the flexibility of a permanent, full-time work-from-home setup

**How To Apply**

*   Copy and paste this link into your browser: https://bit.ly/cs-application-link
*   Use the application code: JAZZHR

_Applications submitted via the provided link will be prioritized._ If you’re ready to create meaningful customer connections and grow with an innovative team, we’d love to hear from you. Apply today! Powered by JazzHR BUI19NFi5N

Junior - Technical Customer Success (remote) (SaaS)

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