First Line Support

Job Title: 1st Line Support / Customer Success Representative (Remote)Salary: £28,000-32,000 per annum + Excellent Progression OpportunitiesLocation: Remote (UK-based)

Are you passionate about helping people and solving problems? We're looking for a proactive, tech-savvy, and customer-focused individual to join a growing team as a 1st Line Support / Customer Success Representative. This fully remote role is perfect for someone who thrives on delivering exceptional service and is eager to grow within a forward-thinking company.

What You'll Do:

• Be the first point of contact for customer queries via email, live chat, and phone
• Troubleshoot technical issues and provide clear, concise solutions
• Ensure customers have an outstanding experience with every interaction
• Collaborate with internal teams to escalate and resolve more complex issues
• Contribute to help centre documentation and customer feedback loops

What We’re Looking For:

• Excellent communication skills and a friendly, professional manner
• Educated, ideally to Degree level (but not a necessity)
• Strong problem-solving ability with a customer-first mindset
• Tech-literate, with the ability to quickly learn new systems and tools
• Previous experience in a support or customer service role (preferred but not essential)
• Self-motivated and comfortable working remotely

What We Offer:

• Salary circa £28,000 per annum, depending on experience
• Clear progression path and personal development support
• Fully remote working environment
• A friendly, supportive team culture
• Regular virtual team socials and wellbeing initiatives

Join a company where your voice is heard, your work is valued, and your career can thrive.

Ready to make a difference? Apply now!