QA Manager

Job Title: Quality Assurance Manager Location: United States, Remote (Preferred: RTP, NC or Detroit, MI) Salary Range*: $70,000 - $100,000 per year (depending on experience and location)

• This role includes eligibility for an annual bonus of up to 10% of base salary

About The Role PetLab Co. is seeking a driven and detail-oriented Quality Assurance Manager to lead internal Quality Assurance operations across our portfolio of pet supplement products. As we rely exclusively on contract manufacturers (CMs), this role plays a critical part in bridging quality oversight between our internal teams and external partners. You will manage internal batch release, lead complaint and CAPA processes, support cross-functional teams, and drive proactive quality improvements across the supply chain. This is an excellent opportunity for someone who thrives in a fast-paced, remote-first environment and wants to make a meaningful impact on pet wellness. Key ResponsibilitiesInternal Quality Assurance Ownership

• Own the internal finished good batch release process, ensuring documentation completeness and alignment with internal requirements (including COA and test data review for escalations only)
• Coordinate and track Corrective and Preventive Actions (CAPAs) related to internal or CM-driven quality issues
• Manage and execute training on quality systems, complaint processes, and quality standards
• Prepare for and lead Monthly Quality Reviews, summarizing key trends, issues, and progress
• Lead the Annual Product Quality Review process with support from cross-functional partners

Complaint Management & Investigations

• Provide guidance on customer complaint responses and coordinate internally to ensure appropriate escalation and resolution
• Conduct trend analysis of complaints and adverse events and develop response strategies
• Lead and document quality event investigations, including issues stemming from CM operations, product deviations, or recalls
• Manage CAPA follow-up, ensuring corrective actions are closed in a timely and effective manner
• Support mock and real product recall activities, including documentation and internal coordination

Cross-Functional Quality Support

• Serve as a key Quality Assurance point of contact for Operations, Procurement, R&D, and Customer Experience teams
• Support R&D trials or pilot batches by coordinating quality requirements, materials, and testing
• Evaluate non-commercial materials for trial or alternate sourcing use
• Maintain general quality and technical support across the business, including support for NASC Adverse Event Reporting System and quality awareness

Requirements

• Bachelor's degree in a scientific discipline (e.g., Biology, Chemistry, Food Science, Animal Science...etc)
• 3-5+ years of experience in a Quality Assurance role within the dietary supplement, food, pet product, pharma or medical device industry or equivalent
• Experience working with contract manufacturers and understanding of remote quality oversight
• Proficiency in CAPA systems, root cause investigation, and quality data review
• Familiarity with 21 CFR Part 111, 507 and/or pet industry best practices (NASC and AAFCO standards a plus)
• Excellent communication, project management, and cross-functional collaboration skills

Benefits

• 20 days PTO excluding bank holidays
• Company Bonus
• Medical, Vision and Dental Insurance
• Short term and Long term disability Insurance
• Life Insurance
• 401K
• Monthly Internet Stipend

Petlab Co is an equal opportunity employer that is committed to diversity and inclusion. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability. We believe that diversity is at the heart of innovation and we welcome passionate candidates from all backgrounds. Come join the family and see for yourself!