
Remote Telephone Operator
Department:Customer Service
Type:REMOTE
Remote Region:EU
Location:Spain
Experience:Mid-Senior level
Estimated Salary:€20,000 - €30,000
Skills:
CUSTOMER SERVICEBILINGUAL COMMUNICATIONCALL MANAGEMENTINTERPERSONALORGANIZATION
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Job Description
Posted on: January 19, 2025
Location: Remote Position: Part-time Duties:
- Answer and direct incoming calls, providing courteous and professional assistance in both English and Spanish
- Serve as the first point of contact, ensuring prompt and polite communication
- Assess the nature of calls and escalate emergencies or urgent matters to the appropriate personnel
- Follow pre-approved scripts and procedures to handle inquiries efficiently
- Maintain accurate call logs and provide summaries or reports as required
Requirements:
- Fluency in English and Spanish (Full professional proficiency)
- Experience in customer service, call centers, or as a telephone operator in a professional setting
- Excellent interpersonal and communication skills – patient, organized, and able to stay calm under pressure
- Ability to work flexible hours, including evenings, weekends, and holidays
- Comfortable managing high call volumes during peak periods
- Strong internet connection and appropriate workspace for remote operations
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Originally posted on LinkedIn
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