Client Success Manager

Ready to turn your passion for live events into a career-defining adventure? Flicket, a fast-growing event ticketing platform, is on the hunt for a high-energy Client Success Manager to champion our clients’ success. We power world-class events across the USA, New Zealand and Australia – from sold-out music festivals to iconic sporting matches – and we need you to help our customers maximize the magic of Flicket from day one of onboarding through the final encore of event execution.

USA - Remote

Salary: $70k - $90k

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What You’ll Do – Key Responsibilities

• Onboard & empower new customers: Lead new clients through a smooth onboarding process, training and upskilling them on every Flicket feature so they hit the ground running.
• Ongoing account management: Be the proactive partner for our event organizers. Schedule regular check-ins, provide support and best practices, and ensure they’re leveraging all that Flicket has to offer.
• Drive customer success & retention: Serve as a trusted advisor who is obsessed with client success. You’ll keep customers engaged and happy, making sure they achieve their event goals and renew with us year after year.
• Ensure seamless event execution: From planning to showtime, you’ll be by your clients’ side (sometimes literally!). Leverage your live events know-how to help them deliver smooth, unforgettable experiences using Flicket – no hiccups, no headaches.
• Upsell and expand accounts: You’re always on the lookout for ways to add more value. Spot opportunities to introduce clients to new features or services, and work with them to expand their use of Flicket (and crush those upsell targets while you’re at it).
• Metrics-focused success management: Track and report on key metrics like customer retention, platform utilisation rates, and NPS scores. Use data to celebrate wins and to strategize where we can do even better for our clients.

What You’ll Bring – About You

• Events industry expertize: You have a strong background in live events (think event operations, ticketing, or venue management). You know what it takes to orchestrate a seamless event and can speak the language of event pros.
• Account management & customer success experience: You’ve managed B2B client relationships and driven customer engagement before. Guiding users to success and spotting growth opportunities is second nature to you.
• Top-notch communication skills: From event coordinators to C-suite executives, you can build rapport with anyone. You’re a proactive communicator, an active listener, and a problem-solving partner all in one.
• Upselling savvy: You’re not just about maintaining accounts – you have a nose for new opportunities. You can identify client needs and pitch solutions in a way that feels consultative, not pushy.
• Data-driven & results-oriented: Retention rates, adoption metrics, NPS – you get it, you track it, and you use it. You thrive on meeting targets and constantly improving the customer experience using real insights.
• Thrives in a fast-paced environment: Flicket moves fast (we’re a high-performance team disrupting an industry!). You’re adaptable, cool under pressure, and excited to roll up your sleeves in a dynamic startup culture.
• Passion for live events & tech: Whether it’s a rugby final or a music festival, you love the buzz of live events. You’re equally passionate about how technology can elevate those experiences for organizers and fans alike.

Why You’ll Love Working at Flicket

• Be part of the action: Work on live events that tens of thousands of people enjoy. You’ll help deliver experiences that fans rave about – and you’ll see your impact in real time on event day.
• Fast-growing, innovative company: Join a rapidly expanding tech company that’s redefining the ticketing game. We’re ambitious, we’re cutting-edge, and we’re not afraid to shake things up.
• High-performance culture: Surround yourself with a driven, supportive team that hustles hard and celebrates wins together. We move fast and set big goals, but we also know how to have a blast (often literally, at live events).
• Growth opportunities: As we scale across the USA, New Zealand and Australia, there’s plenty of room for you to grow. You’ll gain hands-on experience, take on new challenges, and advance your career in the exciting world of event tech.
• Make a real impact: At Flicket, every team member’s contribution truly matters. You’ll have the autonomy to innovate and the responsibility to drive outcomes, ensuring our clients’ success and our platform’s evolution go hand in hand.

Sound like the ride you’ve been waiting for? If you’re ready to help event organizers succeed and want to work in the thrilling world of live events, we want to hear from you. Join Flicket and let’s create unforgettable experiences together – one event at a time!