Online Solutions Executive (US hours)

Welcome to DGI!

With offices in the UK, Europe, and USA, we are a fast-growing Travel Management Company. We are proud, passionate and mindful in our work and about what we do, and we hold these as our Company Values.

As leaders in the Charity, Academic, Humanitarian, and Not-For-Profit sectors, we provide dedicated support to our clients to help them fulfil their missions to make a difference. Our DGI Study Trips (DST) division specialises in educational group travel, working in partnership with Colleges, Universities and other education providers, to tailor bespoke study experiences and travel itineraries to inspire students outside of the classroom.

It's an exciting time to come and join us!

We are looking for an Online Solutions Executive to join our Online Team supporting US time zone to provide outstanding customer service and helpdesk support to our clients. Carrying out tasks to help streamline and improve existing and new business processes by working closely with our Product team to ensure accurate completion and processing of bookings made online. Some of the key tasks will include:

• Providing technical support to customers via the Helpdesk, Phone and Chat channels
• Advising on issues related to processes and escalating more complex tasks to relevant second level teams
• Conducting system/technical training with new customers, advising how to complete bookings and troubleshooting where applicable.
• Quality checking online reservations, including web fares, scheduled carriers, rail bookings and hotel bookings
• Fulfilling all reservations in our internal booking management system
• Providing feedback to Product Team following new software releases

Job requirements:

• Professional, polite and welcoming telephone presence
• Excellent written and verbal communication skills
• Demonstrable self-motivation and personal discipline
• Ability to achieve targets and meet deadlines
• Willingness to learn and develop
• Preferable GDS experience (training will be provided)
• German or Dutch language skill is also beneficial

In return you’ll receive some fantastic benefits:

• Salary up to £25.4k plus OTE bonus £750 per annum
• Excellent opportunities for progression in a fast-growing company
• 31.5 days holiday (inclusive of bank holidays), rising to 32.5 days after 12 months of service
• Option to buy or sell additional annual leave
• Healthcare Cash Plan
• Pension
• Life Assurance
• Season ticket loan
• Discounted staff travel
• Cycle to Work Scheme
• Reward scheme and benefits platform
• Sick pay entitlement from first day of employment
• Enhanced maternity and paternity leave

If you are interested in the role and meet the criteria above, please get in touch with us. This is a UK-based remote role, the working hours are Monday – Friday 1.45 pm to 10.30 pm (UK hours); 1 weekend shift (either Saturday or Sunday) in every 4 weeks with day off in lieu midweek. Should you be successful of this hiring, the start date will be 19th January 2026.

We are committed to supporting flexible working, where feasible, in alignment with the requirements of the role and the business.

Please visit our company LinkedIn page https://www.linkedin.com/company/dgi-travel/ to learn more about us and what we do.

PASSIONATE - We’re driven to help make the world a better place, creating dynamic partnerships with our customers and an environment for our people to thrive.

BOLD - We embrace innovation and challenge the status quo to deliver outstanding results.

MINDFUL - We prioritise sustainability, ethical practices, and responsible travel, ensuring that our service leave a positive and lasting impression.

We are an inclusive, equal opportunities employer. We celebrate diversity and value difference, and treat everyone with dignity and respect regardless of background.