Customer Experience Rating Manager (all genders)

Your creative field We are looking for a full-time, permanent Rating Manager (all genders) to start as soon as possible. We live remote-first, but you have the freedom to choose whether you want to work hybrid or completely on-site in our office in Prague. Are you ready to make a real impact and take customer satisfaction to the next level? We’re looking for a strategic and analytical Rating Manager (all genders) to oversee, analyze, and actively manage product and service ratings across various platforms. In this role, you’ll identify trends and insights that drive customer satisfaction and loyalty, gathering valuable feedback through surveys, interviews, and other methods. Your mission will be to turn these insights into actionable recommendations that enhance service delivery, boost customer experience, and support continuous improvement. You’ll establish and monitor key performance indicators (KPIs) linked to customer satisfaction and ratings, regularly reporting to leadership on the impact of your initiatives. Working closely with support agents, you’ll leverage their expertise to resolve customer issues effectively while staying ahead of industry trends and implementing best practices. This is your chance to play a vital role in shaping how customers perceive our brand. What Convinces UsYour personality, paired with:

• A degree in Business Administration, Marketing or a related field
• You have industry experience in active rating management, customer experience management, or related fields such as marketing
• Proven experience in rating tools and analytics platforms
• Excellent strategic thinking, analytical skills and the ability to make data-driven decisions.
• Fluent communication skills in English language

We know that you may not currently meet all the requirements. But if you come to us with the right amount of commitment and enthusiasm, we can take off together and make a big difference. Awesome Prospects At Contabo, we are in a constant state of change. Even through our strong growth, we always remain flexible, and everyone gets the opportunity to actively shape the future of Contabo and of our customers. With us, everyone can develop their full potential in an environment with flat hierarchies, freedom to organize their work and time, direct communication, an open feedback culture, and leave a footprint through creative co-design. Plus, we offer further advantages:

• great freedom for your creative ideas
• ongoing professional and personal development opportunities in an innovative and technological environment
• a comprehensive induction with your colleagues by your side
• modern and conveniently located workplaces at our European locations
• Remote or hybrid working opportunities with the same technical equipment at home as in the office
• flexible working hours for a healthy work-life balance
• 30-day vacation by default
• the possibility of working in our summer office in Mallorca, as well as from any EU country
• an extra day off to get involved in social activities as part of our Volunteer Day
• attractive conditions on many products and services through our corporate benefits program
• unforgettable moments at our company events and team events

How To Reach Us If you have any questions, you can reach your contact person Kathrin Kuntner by phone at +49 (0) 89244106771 or by email at kathrin.kuntner@contabo.de . About UsContabo - High-quality Cloud Hosting Made in Germany! As a leading infrastructure service provider in the field of cloud instances and dedicated servers, we have stood for first-class quality, reliability and favorable prices since our foundation in Munich in 2003. Meanwhile, more than 200,000 customers in over 190 countries trust our services. We specialize in providing German quality to users worldwide, focusing on the stability and security of our data centers, the optimization of internal processes, and excellent customer support. Become a part of our future-oriented company, which plays a significant role in the development of digital cloud hosting, and support us with your ideas and commitment.