Blueprint logo

Customer Experience Specialist

Blueprint
Department:Customer Experience
Type:REMOTE
Remote Region:USA
Location:United States
Experience:Associate
Salary:$45,000 - $60,000
Skills:
CUSTOMER SUPPORTPROBLEM-SOLVINGCOMMUNICATIONCUSTOMER SERVICEPRODUCT KNOWLEDGE
Share this job:

Job Description

Posted on: February 1, 2025

Death is our only foe. Blueprint was founded by Bryan Johnson, who has the world's best comprehensive biomarkers. He is quantitatively the healthiest person on the planet. Blueprint is methodically built on science. Bryan freely shares his protocol, learnings and data with everyone to use. Blueprint has also developed a family of nutritional products to make the benefits of the Blueprint protocol affordable and available to all. We're a small, tight-knit team working to clean up the global food supply, provide healthy food to everyone, and build Don't Die into the most influential ideology in the world. We move quickly, work efficiently, and enjoy an environment defined by competence. We are seeking a passionate and dynamic individual to join our team as a Customer Service Agent. As a crucial member of the Blueprint community, you will play a vital role in supporting our customers, ensuring their satisfaction, and contributing to the overall success of our brand. RequirementsPosition Responsibilities:

  • Customer Support:
  • Respond promptly to customer inquiries via various channels, including email, chat, and phone
  • Provide exceptional assistance and guidance to customers regarding our products, services, and brand philosophy
  • Has exceptional inbox management skills
  • Can multi-task with variety of systems, products, tickets and customer/order issues
  • Issue Resolution:
  • Investigate and resolve customer issues with a proactive and solution-oriented approach
  • Collaborate with other teams to address complex customer concerns and ensure timely resolution
  • Product Knowledge:
  • Develop a deep understanding of Blueprint Bryan Johnson's products, values, and mission to effectively communicate with customers
  • Having extensive knowledge of the Blueprint Protocol is a plus!
  • Community Engagement:
  • Foster a positive and engaging community environment by actively participating in discussions, forums, and social media platforms to be abreast of what is happening within the community
  • Advocate for Blueprint's mission and values while building relationships with customers
  • Feedback and Improvement:
  • Collect customer feedback and insights to contribute to continuous improvement efforts within the company.

Basic Qualifications:

  • Excellent communication skills, both written and verbal
  • Must be able to keep up with a fast paced startup environment
  • Strong problem-solving abilities and a customer-centric mindset
  • Ability to adapt in a fast-paced and dynamic work environment
  • Passion for health, wellness, and the mission of Blueprint Bryan Johnson

Preferred Skills:

  • Previous experience in customer service or a related field is preferred
  • Experience with Shipbob, Shopify and Gorgias

BenefitsSalary Range: $45-60k/year

Originally posted on LinkedIn

Apply now

Please let the company know that you found this position on our job board. This is a great way to support us, so we can keep posting cool jobs every day!

CustomerRemoteJobs.com logo

CustomerRemoteJobs.com

Get CustomerRemoteJobs.com on your phone!

SIMILAR JOBS
Lumion logo

Technical Support Specialist - Australia/Oceania - Remote

Lumion
3 days ago
Customer Experience
Remote (Australia)
Australia
LUMIONCADPROBLEM-SOLVING+4 more
TELUS logo

Associate Customer Success Manager

TELUS
3 days ago
Customer Experience
Remote (Australia)
Sydney, New South Wales, Australia
CUSTOMER SERVICESALESACCOUNT MANAGEMENT+4 more
Square logo

Inside Sales Account Executive

Square
3 days ago
Customer Experience
Remote (Australia)
Melbourne, Victoria, Australia
SALESCOMMUNICATIONBUSINESS DEVELOPMENT+2 more
Trovata logo

Customer Success Manager (Remote Sydney, Australia)

Trovata
3 days ago
Customer Experience
Remote (Australia)
Sydney, New South Wales, Australia
CUSTOMER SUCCESSACCOUNT MANAGEMENTCOMMUNICATION+5 more
Adventure Awaits Agency logo

Scheduling Assistant-WFH

Adventure Awaits Agency
3 days ago
Customer Experience
Remote (Australia)
Australia
ORGANIZATIONALCOMMUNICATIONPROBLEM-SOLVING ABILITIES+2 more