**Who we are**

BIOVERSE is a fast-growing direct-to-consumer Telehealth company focused on making science-backed longevity and anti-aging treatments accessible to all.

**Our mission**

Our mission is to improve healthspan and longevity.

**Our dedication**

Our dedication is encapsulated in one single promise: to provide science-backed longevity solutions to everyone. This commitment drives us to democratize access to cutting-edge health interventions, making longevity solutions a widespread choice for all, and not just a luxury for a few.

**The Opportunity**

We are seeking an experienced and enthusiastic Customer Support Specialist to join the Bioverse team and manage the team of Customer Support Agents.

The position requires someone who is a proactive communicator, a detail-oriented multitasker and an effective problem-solver comfortable working in a fast-paced environment.

As the first point of contact for our customers, you will play a crucial role in maintaining Bioverse’s reputation for providing exceptional, patient-focused service.

**Key Responsibilities**

1\. Customer Service:

*   Respond to customer inquiries via phone, message portal and email, provide timely responses to customer needs, resolve customer issues, and enhance customer satisfaction.

2\. Manage Support Agents:

*   Manage a team of customer support agents to ensure quality and speed of care. Onboard any new support agents that will be joining the team.

3\. Customer Relationships:

*   Identify and assess customers’ needs to achieve satisfaction
*   Build sustainable relationships and trust with customer accounts through open and interactive communication
*   Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

4\. Communication Coordination:

*   Keep records of customer interactions, process customer accounts and file documents
*   Maintain timely communication with the operations team to stay on track of customer support goals.

**Qualifications**

*   3+ years of customer service experience, including 1+ years managing teams
*   Proven work experience as a customer service rep or sales support associate
*   Proficiency with Zendesk, MS Office Suite, MS Excel
*   In-depth understanding of sales principles and customer service practices
*   Excellent communication skills
*   Analytical and multitasking skills
*   Teamwork and motivational skills

**What We Offer**

Job Type: Contract, Fully Remote

Pay: $20-$25/hour

Expected hours: 35 hours/week

Schedule: Monday - Friday; 10:00am-5:00pm; Fully Remote

Customer Experience Manager

At CyberCX, everyone works together to create cyber security for the world around us. The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world. **The work we do matters** We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education. If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX. As the Service Coordinator, you will be responsible for collaborating with the Service Operations team to deliver reliable and sustainable technical services, outcomes, and solutions in line with the contracted services of the assigned client portfolios, positioning CyberCX as Australia’s greatest force of cyber security professionals. We are open to applicants from any Australian capital city. **Responsibilities**

*   Responsible for ensuring the effective delivery of Managed Services in accordance with the CyberCX Enterprise Service Management Framework
*   Coordinate, schedule and prioritise contracted outcomes for assigned clients
*   Drive and facilitate high quality communication, knowledge sharing, and proactive service delivery outcomes
*   Ensure that KPIs and SLAs applicable to the Managed Services agreements for assigned customer accounts are met and where failures occur escalate to the Service Lead to address issues and risks and implement service improvements.
*   Good stakeholder engagement and communication skills, with an ability to build credibility with clients, leaders, and internal working teams.
*   Skilled in responding to setbacks in an agile and resilient manner.

**Skills & experience**

*   Tertiary qualification in Information Technology or similar field (desirable).
*   ITIL Foundation and ITIL Capability qualifications (desirable).
*   Suitable vendor certifications.
*   1 year experience in IT security / engineering / operations or similar field.

**Great advantages for great people** A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).

*   Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles
*   All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year
*   Salary packaging options (such as a novated car lease)
*   Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders
*   Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
*   Personalised development planning, extensive access to training, and membership to industry organisations
*   Employee interest groups and communities including a comprehensive Women in Cyber program
*   A comprehensive reward and recognition program – with a special thank you every year on your anniversary!

Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.

Service Coordinator - Managed Security Services

At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.

We are in search of a **Head of Customer Service** to join our innovative team as our new #bloqstar. In this role, we're seeking someone with expertise in managing and optimizing maintenance operations, with a focus on streamlining processes and overseeing a global team.

**What will be your responsibilities**

*   Design, implement, and optimize maintenance and customer service and operational maintenance processes for efficient and sustainable growth;
*   Act as a central point for global coordination while empowering local teams to manage day-to-day operations;
*   Track, analyze, and report key customer service metrics to drive improvements and meet company goals;
*   Oversee and manage Service Level Agreements (SLAs) to ensure customer satisfaction gloablly;
*   Collaborate closely with our Head of Support to align customer service strategy with operational needs;
*   Oversee customer-facing operational setups, ensuring seamless communication between technical teams and clients;
*   Develop and maintain relationships with key partners and stakeholders to enhance service delivery.

**What are the requirements to join us in this position**

*   Multiple years of experience in operations management, customer services, or a related field, ideally within maintenance, logistics, or technical services industries;
*   Proven success in setting up and managing operational processes on a global scale;
*   Strong understanding of process design, SLA development, and performance metrics;
*   Exceptional communication and stakeholder management skills, including the ability to work with technical and non-technical teams;
*   Strategic mindset with a practical, hands-on approach to problem-solving;
*   Fluency in English, with excellent written and verbal communication skills;
*   Agile, adaptable, and results-driven, with the ability to thrive in a dynamic environment.

**Extra valued skills**

*   Knowledge of smart locker systems or logistics technology;
*   Fluency in other European languages.

**What will you get if you join us in this position**

*   The opportunity to join our team and play a pivotal role in contributing to innovative solutions that redefine Bloq.it's revolution in the smart locker industry
*   A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning
*   Competitive salary and benefits package, tailored to your experience and skills, including performance-based bonus and Portuguese health insurance
*   Flexible work conditions, including a remote-friendly policy and a flexible schedule that allows you to balance your work and personal life
*   Regular meetings in-person at our HQ Office in Lisbon, PT, giving you the chance to connect with the team and immerse yourself in our company culture
*   Make a tangible impact by actively supporting our mission to provide affordable and sustainable solutions

If you're a passionate **Customer Service expert** ready to shape the future of smart locker solutions, Bloq.it is the place for you.

Join our team of #bloqstars and help us redefine the last-mile delivery experience!

Head of Customer Service

**Company Description** At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics. Headquartered in Jacksonville, FL, we serve over 8,000 customers across the globe. Revalize is a portfolio company of TA Associates. _Global Customer Support_(GCS) serves an important role at Revalize, and our agents add tremendous value for our customers. GCS is staffed by a combination of support agents with different levels of responsibility and roles. The**_Customer Support Associate_**(CSA) is an early-career role, and while candidates have some work experience, the focus for the CSA is gaining professional experience while analyzing and troubleshooting a variety of technical issues for customers. Successful CSAs apply their analytical aptitude and communication skills to resolve technical and functional issues, communicate directly with customers in a professional manner, and take pride in delivering quality solutions in a timely manner. Commonly referred to as Level 1 or Tier 1 agents, the CSA is a key member of the GCS team. Advancement in GCS is based on several factors, including but not limited to performance, knowledge, ability, and alignment with Revalize core values. **Job Description** We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position. Responsibilities:

*   Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
*   Provide support for incoming queries and issues related to the company’s proprietary software solutions
*   Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
*   Adhere to established customer service and documentation standards
*   Solve and respond to first-level support requests and escalate issues as required
*   Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures

Qualifications **Required Skills & Abilities**

*   Both GermanandEnglish language proficiency (spoken and written)
*   Strong interpersonal and communication skills
*   Strong aptitude and ability to maintain focus to analyze, research, and troubleshoot issues OR approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues
*   Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls
*   Ability to be consistently productive while working remotely
*   Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload)
*   Ability to excel in a high-paced ever-changing environment

_Preferred skills and abilities:_

*   Experience in use of 3D CAD systems strongly preferred
*   Working knowledge of Salesforce preferred
*   Understanding of networking topologies & protocols

Additional Information All your information will be kept confidential according to EEO guidelines. If qualified, to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.

Customer Support Associate

The Director of Global Support & Customer Experience is a dynamic leadership role, directly shaping the success of Astreya’s global service desk program. As the strategic leader of client-dedicated IT support teams, you’ll be at the forefront of delivering world-class service while driving the continuous evolution of processes, technologies, and customer experience. This high-impact, client-facing role offers the opportunity to influence not just day-to-day operations, but also the long-term trajectory of our global support offerings.

You’ll lead diverse, globally distributed teams, leveraging data to make informed decisions that elevate performance and service quality. With a unique blend of visionary leadership, operational excellence, and a customer-first mindset, you’ll cultivate deep client relationships, inspire your teams, and champion innovation. If you thrive in a high-capacity, growth-oriented environment and are passionate about shaping the future of IT support, this role will offer you the platform to make a lasting impact.

**Job Description**

*   The Director of Global Support & Customer Experience is a dynamic leadership role, directly shaping the success of Astreya’s global service desk program. As the strategic leader of client-dedicated IT support teams, you’ll be at the forefront of delivering world-class service while driving the continuous evolution of processes, technologies, and customer experience. This high-impact, client-facing role offers the opportunity to influence not just day-to-day operations, but also the long-term trajectory of our global support offerings.
*   You’ll lead diverse, globally distributed teams, leveraging data to make informed decisions that elevate performance and service quality. With a unique blend of visionary leadership, operational excellence, and a customer-first mindset, you’ll cultivate deep client relationships, inspire your teams, and champion innovation. If you thrive in a high-capacity, growth-oriented environment and are passionate about shaping the future of IT support, this role will offer you the platform to make a lasting impact.

**Your Roles and Responsibilities:**

*   Oversee the execution of all user-facing IT support services, ensuring remote teams deliver outstanding service in a client’s managed services environment.
*   Collaborate closely with stakeholders to align service capabilities that maximize service value and customer success.
*   Lead day-to-day operations, using data and metrics to monitor service health, address root causes of issues, and coach teams for continuous improvement.
*   Manage global teams delivering IT support across multiple channels, including walk-up, desk-side, and fully remote (email, phone, chat).
*   Serve as a key point of contact for stakeholders, regularly communicating on performance metrics, KPIs, quality improvements, opportunities, and challenges on a weekly, monthly and quarterly cadence.
*   Cultivate a collaborative team culture that encourages trust, knowledge-sharing, autonomy and innovation to enhance service delivery and efficiency.
*   Drive talent development through effective sourcing, onboarding, training, and performance management to build a high-performing, client-dedicated team.
*   Implement, train, and enforce service methodologies and best practices, regularly reviewing outputs for consistency and quality.
*   Manage team performance, setting objectives, conducting regular performance reviews, and addressing low performance with coaching, training, and improvement plans.
*   Develop and implement retention programs to foster healthy employee engagement, growth and careering pathing.
*   Lead professional communications, including announcements, operational changes, and new initiatives, ensuring clarity and alignment with key stakeholders.

**Core Service Management:**

*   Responsible for the execution, oversight and optimization of service operations across multiple lines of service, including:
*   Capacity planning and workforce management
*   Incident management
*   Service request fulfillment
*   Escalation management & root cause analysis
*   SLA, OLA, and KPI adherence
*   Defining reporting & analytics requirements
*   Knowledge management and user-facing documentation
*   Workflow development and standard operating procedures
*   Transition management for new or expanding services
*   Continuous Service Improvement (CSI) initiatives
*   Service innovation and automation

**Required Experience:**

*   Bachelor’s or Master's degree in Information Technology Management, Management Information Systems, Business Administration or equivalent professional experience in IT, service operations, or related field.
*   5+ years of direct people management experience, leading teams of supervisors and managers, with a proven ability to coach, develop talent, and manage performance.
*   10+ years of total IT experience, with deep knowledge of enterprise IT operations, service desk functions, and customer experience management.

**Qualifications:**

*   **Character-Focused**: Focused on developing high functioning, autonomous teams who are equipped and empowered to make decisions and take a high degree of responsibility for delivering a world class customer experience and service outcomes.
*   **Data-Driven Problem Solver**: Expertise in leveraging operational metrics to not just analyze service performance, but actively drive tangible improvements that elevate both service quality and operational efficiency.
*   **Inspirational Leadership**: Proven ability to lead and motivate globally distributed, cross-functional teams, fostering collaboration and accountability while empowering them to achieve high-impact results through intrinsic and extrinsic motivations.
*   **Client Relationship Builder**: A trusted partner to clients, consistently delivering value through strong relationships and a track record of driving transformative IT support programs that meet and exceed expectations.
*   **Service Optimization Expert**: Deep experience in refining key service areas—such as IT asset management, inventory systems, device logistics, and audio-visual support—resulting in streamlined operations and enhanced service delivery.
*   **Executive-Level Communicator**: Exceptional verbal and written communication skills, with the ability to engage confidently and persuasively at all organizational levels, from technical teams to executive stakeholders.
*   **Financial Acumen**: Strong command of financial management principles, including P&L oversight, ensuring profitability while balancing operational excellence and service delivery.
*   **Self-Starter with Impact**: Highly motivated and results-driven, with a relentless sense of urgency and personal accountability, consistently driving initiatives to successful completion.

**Physical Demand & Work Environment:**

*   Must have the ability to perform office-related tasks which may include prolonged sitting or standing
*   Must have the ability to move from place to place within an office environment
*   Must be able to use a computer
*   Must have the ability to communicate effectively
*   Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Director of Customer Experience

**Job Summary** The Global Customer Care Associate receives, evaluates, and answers customer inquiries in a timely manner. They will also interact with customers via phone, chat and email to provide information in response to routine inquiries about background check searches and may handle and resolve general issues or complaints. This position is responsible for enhancing each customer's relationship with First Advantage. Support is primarily delivered through phone and occasionally via email and chat. Each email/chat/call is unique in that there are no scripts to follow. Success in this role requires strong organizational skills, high attention to detail, effective time management, solid decision-making, keen problem-solving skills, and excellent communication. All remote employees must be on camera for all training sessions, including new hire orientation and meetings with leaders and clients. Working at home requires internet speeds that can support the FA systems; a minimum download speed of 120mps and 10mbp upload is required. Computers must be hard wired to a router. **Requirements**:

*   1-2 years of experience in a customer-facing or knowledge-delivery role in any industry (BPO, hotel, food, retail, banking, etc.)
*   Knowledge of common computer configuration
*   Strong computer navigation skills
*   Excellent English communication skills
*   Ability to work in a logical flow to isolate causes of problems and determine potential solutions.
*   Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
*   Ability to quickly connect with people, establish a rapport, express empathy, and project confidence.
*   Ability to work collaboratively in a team environment.
*   Prior experience with Microsoft Windows Operating Systems and ISPs required and prior Customer Care and/or background services work-related experience preferred.
*   At least an average typing speed
*   Prior experience with Microsoft Office (excel, word, and outlook) preferred.
*   Passion and enthusiasm for delivering an extraordinary customer experience.
*   Full-time positions available.
*   Amenable to work on ANY schedule
*   At least 40Mbps internet connection speed, and with backup connection
*   Hybrid work arrangement and the office is located in Alabang
*   Must be permanently residing in the Philippines and near the office
*   FOR POOLING ONLY. We will contact the qualified candidates once we have an approved job requisition.
*   First Advantage Privacy Vision

First Advantage is committed to the responsible use of information and protecting individual privacy rights. First Advantage strives to provide services to businesses, consumers, non-profit organizations, and government agencies that help reduce fraud, mitigate risk, facilitate more informed decisions, and make society safer, in ways that protect consumer privacy. We aspire to protect consumer privacy through the design of our products, by credentialing, monitoring, and auditing our customers as appropriate, and through other information security safeguards. We also strive to promote transparency through consumer education initiatives, privacy principles and policies, and appropriate opportunities for consumer choice, access, and correction with respect to personal information about the consumer. For more information about the data privacy principles of First Advantage, you may visit our website at www.fadv.com. **By clicking the "APPLY" button, you are agreeing to our company's Data Privacy Policy.** United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Associate Customer Care Representative (Philippine-based)

**Join Our Team as a Voice/Non-Voice Customer Support Agent!** Do you have a passion for helping customers and providing excellent service? We're looking for dedicated individuals to join our fast-growing team and become an essential part of delivering exceptional support to our clients! Role Overview: As a Customer Support Agent, you will be the go-to contact for our customers, handling inquiries, resolving concerns, and ensuring positive interactions across various channels. Your role will be vital in enhancing the customer experience and fostering strong relationships. Main Responsibilities:

*   Deliver top-tier support via voice (phone) and non-voice (email, chat) channels
*   Troubleshoot customer concerns and provide timely solutions
*   Actively listen to customer needs and offer personalized assistance
*   Gather feedback to improve our services and contribute to team strategies
*   Collaborate with team members to maintain a supportive and efficient work environment

What We're Looking For:

*   1-2 years of experience in customer service or a related field
*   Excellent communication skills with a customer-first attitude
*   Experience using support software like Zendesk, Freshdesk, etc. (a plus)
*   Strong problem-solving skills and the ability to remain calm under pressure
*   Familiarity with eCommerce platforms or CRM systems (preferred)
*   Proficient in Excel or Google Sheets for data tracking and reporting

Technical Requirements:

*   Personal computer or laptop with at least 15 Mbps for both upload and download speeds
*   Backup internet connection (minimum 10 Mbps) will be required upon employment

Benefits & Perks:

*   Competitive pay starting at $3-4 USD per hour
*   Paid Time Off
*   Comprehensive Health and Dental Insurance
*   Performance Bonuses
*   Permanent, full-time remote work
*   Company Welcome Kit

**HOW TO APPLY:** To apply, follow this link: https://bit.ly/cs-application-link Enter the application code: JAZZHR If you thrive in a customer-focused environment and want to be part of a dynamic, growing team, we'd love to hear from you! **_Note: Applications submitted through the provided link will be prioritized._** Powered by JazzHR ns0v0jCKSQ

Voice/Non-Voice Customer Support Agent

**_Location: Denver (remote)__Starting Date: January 2025_** We're on the hunt for enthusiastic **Customer Experience Associate** individuals who are deeply passionate about helping customers, with a special emphasis on empowering small businesses. Are you ready to kickstart an exciting tech career at Melio? We need dynamic go-getters, eager to conquer the unique challenges of a startup environment, ensuring every customer feels valued and supported. Here, your role transcends typical customer experience duties; as a pivotal part of our team, you'll be actively involved in brand-building, retention and turning every customer interaction into a moment that defines and enhances the Melio brand. **Qualifications**

*   2+ years of relevant customer service experience specifically supporting customers through Phone and Live Chat.
*   Expertise in clear, confident communication, crucial in handling the high-stakes financial transactions that are vital to small business owners.
*   Skilled in juggling multiple chat interactions simultaneously while maintaining a calm and empathetic demeanor.
*   Passionate about acquiring knowledge, adept at complex problem-solving, and motivated to excel in achieving key metrics.
*   Driven by a passion for going above and beyond for customers with a strong focus on customer obsession and centricity
*   Comfortable in a fast-paced startup environment, while being able to stay patient while managing a variety of situations
*   Prior experience utilizing Zendesk is a plus
*   Bonus points for experience working with small businesses in a customer experience or customer support capacity/a tech startup or a similar environment

**A day in the life and how you’ll make an impact:**

*   Provide outstanding support experiences to customers through live conversations via Phone, Email and live chat
*   Actively switching back and forth between channels if needed
*   Prioritizing customer needs above all, while resolving numerous issues efficiently.
*   Work collaboratively with internal teams to resolve tickets efficiently
*   Improve product needs by understanding trends in support related topics
*   Work cross-functionally throughout all departments to work through any customer product issues
*   Manage and document all worked performed within the customer support inquiry

**About The Team** The heart and soul of our brand are in the daily interactions with our **Customer Experience Team**. We don’t just solve issues, we consider ourselves Brand Builders and this differentiates us from the competition. This translates into world-class support for customers by combining fast, efficient, & personalized quality service. Their success is ours and we continually work to refine processes, workflows, and communication to provide a support experience that is friction-free. Beyond our day-to-day contact with customers, we also work cross-functionally with stakeholders across the company, as well as with our partners. We pride ourselves on instilling a high-performance culture that recognizes great work and celebrates team & individual success and creates a collaborative atmosphere where ideas are welcome. You will be integral to Melio’s success. **About Melio USA**

*   Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.

*   The annual base salary range for this position is $45,000 - $55,000

*   Medical, dental, vision: We offer highly competitive and selected plans with 100% coverage, FSA and HSA.
*   401K matching and stock options: Feel the investment of working at a hyper-growth startup.
*   Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
*   Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
*   Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
*   Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
*   Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.

Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them. Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you’re here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Customer Experience Associate

**Job Overview** Embark on a rewarding journey with Omni as a Remote Customer Service Representative in a contractor role. This opportunity allows you to join a dynamic community of remote contractors and access a variety of open contracts, enhancing your professional experience. **Key Responsibilities**

*   Provide exceptional customer service by managing inbound calls, chat messages, and email inquiries.
*   Collaborate with an array of esteemed Fortune 500 clients, ensuring their customers receive top-tier support.

**Required Skills**

*   Outstanding communication abilities, both verbal and written.
*   Proficiency in managing multiple communication channels (phone, chat, and email).
*   Strong problem-solving skills to address customer inquiries effectively.
*   Ability to excel in a remote work environment with minimal supervision.

**Qualifications**

*   Previous experience in customer service or related fields is preferred.
*   A customer-centric attitude with a focus on delivering quality service.
*   High school diploma or equivalent is required.

**Career Growth Opportunities** Joining Omni paves the way for numerous avenues of professional advancement. As a contractor, you will engage with diverse clients, broadening your skill set and expanding your career possibilities. **Company Culture And Values** Omni champions a community-driven approach, fostering flexibility and independence in your work environment. By becoming part of our contractor network, you'll be aligned with a company that values collaboration and support. **Networking And Professional Opportunities** As a member of Omni, you will benefit from valuable networking opportunities and the potential to connect with industry professionals while gaining access to various contracts. **Compensation And Benefits**

*   Competitive hourly pay ranging from \$14 to \$20, based on contract.
*   Enjoy the advantages of a flexible remote work environment.

Employment Type: Contractor

Customer Service Rep - Remote Contractor Role - $14 to $20 per hour - WEEKLY PAY - US - Omni

We are currently seeking a detail-oriented and customer-focused Remote Hotel Reservationist to join our team. You will focus on booking accommodations and managing room reservations for clients. If you have excellent communication skills, a welcoming demeanor, and a passion for hospitality, we encourage you to apply.

*   Job Responsibilities:\*\*
*   \-Handle hotel reservations, including receiving inquiries, making bookings, and confirming room availability
*   \- Interact with guests via phone, email, and in-person to assist with reservation inquiries, changes, and cancellations
*   \- Assist guests during check-in and check-out, ensuring a smooth and efficient process while addressing any special requests or concerns
*   \- Collect payment information, process reservations, and issue invoices or receipts as needed
*   We offer mentorship and guidance to help you succeed in your role and create outstanding events for our clients
*   This is a remote position, providing you the flexibility to work from the comfort of your own home or any location with an internet connection. You can balance your work and personal life while delivering exceptional travel experiences to your clients
*   We believe that your dedication and expertise should be rewarded
*   This role offers more than a job; it's a chance to build your own travel planning business within our organization. This is a business opportunity whichyour dedication and your hard workcan shape your financial future and explore career advancement opportunities within our company
*   We believe that your dedication and expertise should be rewarded
*   You'll have the opportunity to get the highest commission rates in the travel industry, ensuring that your hard work is highly rewarded
*   We're committed to your success. Our comprehensive training and ongoing support will equip you with the skills and knowledge needed to excel in your role and grow your travel planning business
*   \- Promote additional services, such as room upgrades, dining options, and spa treatments, to enhance the guest experience and increase revenue
*   \- Assist guests with general inquiries, directions, and information about local attractions and services
*   \- Address and resolve guest issues or concerns related to reservations, billing, or service quality
*   \- Work closely with vendors and suppliers
*   Benefits:\*\*
*   \- Remote position
*   \- Flexible remote work environment
*   \- Competitive salary
*   \- Travel perks and discounts on personal and professional travel
*   \- Free training
*   \- FAM Trips
*   \- Supportive team
*   Qualifications:\*\*
*   \- Good organizational and multitasking abilities
*   \- Attention to detail and accuracy
*   \- Ability to work independently and as part of a team
*   \-Business Opportunity
*   \- Strong knowledge of travel destinations, attractions, and various travel products and services
*   \-Customer service and problem-solving abilities
*   \- A passion for travel and a desire to help others create memorable experiences
*   \- 18+ years old

**Fluent in English, Spanish a plus** Powered by JazzHR nqnA44OCf2

Reservations Agent-Virtual

**Wir suchen motivierte Customer Service Agents wie Dich im Homeoffice!Customer Service Agent (m/w/d) – 100% Homeoffice**

*   **Standort:** Deutschlandweit (Remote)
*   **Arbeitszeit:** Vollzeit oder Teilzeit (30-40 Stunden) | Montag – Samstag 07:00 Uhr – 22:00 Uhr, Sonntag 08:00 Uhr – 22:00 Uhr
*   **Startdatum:** Ab sofort oder nach Vereinbarung

**Über uns:**

Wir, die Righthead GmbH, suchen für verschiedene Projekte motivierte und serviceorientierte Mitarbeiterinnen und Mitarbeiter im Homeoffice. Als Customer Service Agent bist du die erste Anlaufstelle für unsere Kunden und unterstützt sie freundlich und kompetent bei verschiedenen Anliegen.

**Deine Aufgaben:**

*   Bearbeitung von telefonischen und schriftlichen Kundenanfragen zu unterschiedlichen Themenbereichen und Produkten
*   Sicherstellung einer hohen Kundenzufriedenheit durch freundliche und lösungsorientierte Kommunikation
*   Dokumentation der Vorgänge in internen Systemen und enge Zusammenarbeit mit Fachabteilungen zur Weiterleitung spezifischer Anfragen
*   Proaktive Beratung und Unterstützung, um für die Kunden stets die beste Lösung zu finden

**Das bringst du mit:**

*   Eine abgeschlossene kaufmännische Ausbildung oder Erfahrung im Kundenservice, gerne auch als Quereinsteiger\*in mit Lernbereitschaft
*   Ausgeprägte Serviceorientierung und Freude am Kundenkontakt
*   Sehr gute Kommunikationsfähigkeit und schriftliche Ausdrucksweise
*   Eine lösungsorientierte und zuverlässige Arbeitsweise sowie Teamfähigkeit und Flexibilität
*   Bereitschaft zur flexiblen Arbeit im rotierenden Schichtsystem
*   Wohnsitz in Deutschland (außer Hessen, Hamburg und Sachsen)

**Was wir dir bieten:**

*   Eine ausgewogene Work-Life-Balance durch die Tätigkeit im Homeoffice
*   Komplette Hardwareausstattung, die dir nach Hause geliefert wird
*   Faire Vergütung mit Bonuszahlungen, Zuschlägen, betrieblicher Altersvorsorge und weiteren Benefits
*   Fundierte Einarbeitung und kontinuierliche Unterstützung durch erfahrene Coaches und Teamleads
*   Regelmäßige Schulungen und Coachings für deine berufliche Weiterentwicklung
*   Ein wertschätzendes Team mit einer positiven und unterstützenden Arbeitsatmosphäre

**Werde Teil unseres Teams:**

Bist du bereit, Teil eines dynamischen und unterstützenden Teams zu werden und durch deine Arbeit einen wichtigen Beitrag zur Kundenzufriedenheit in unterschiedlichen Projekten zu leisten? Dann freuen wir uns auf deine Bewerbung und darauf, dich kennenzulernen!

**Haben wir Dein Interesse geweckt?**

Dann überzeuge uns von Deiner Persönlichkeit und sende uns Deine Bewerbungsunterlagen zu.

**Hast Du noch Fragen?**

Nutze dazu unsere Hotline unter **0170 8961728** oder kontaktiere uns per Whatsapp: **0170 8961728**

_Bewerbungen behinderter Menschen sind ausdrücklich erwünscht. Schwerbehinderte und Gleichgestellte werden bei gleicher Eignung bevorzugt eingestellt._

Customer Experience Manager

Job Description

Apply now

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