Customer Care Associate/Customer Service Representative

OVERVIEW:

Our client, a major PBM (Pharmacy Benefit Services) entity owned by 20 non-profit health plans serving >33 million members and benefits manager of government programs including Medicare and Medicaid, seeks an accomplished Customer Care Associate/Customer Service Representative.***Target Start Date: 03/09/2026***** LOCATION: 100% REMOTE/ WORK FROM HOME** DURATION: 6 months contract with potential of extension** WORK SHIFTS: Operations run 24/7. Candidates must be available for rotating 8-hour shifts scheduled any day between 8:00 AM and 06:00 PM. No graveyard shifts. Work schedule will include 5 days per week, with at least one weekend day.

TRAINING: 6 weeks total.

o Weeks 1–3: Monday–Friday, 8:00 AM – 5:00 PM PST (with a one-hour lunch).

o Weeks 4–6: Success Lab (Content Revision, Shadowing, Taking Calls) – 8:00 AM – 4:30 PM PST.

o No time off permitted during training.

ATTENDANCE POLICY: No time-off in the first 90 days of assignment. After 90 days, candidates may be eligible for overtime.

IMPORTANT Remote / Work-From-Home related:

• Equipment will be provided.
• Pay Rate: $18.83/hr on W2
• Two Classes, Start Dates: 03/09/2026 (first class); 03/30/2026 (second class).
• Interview Process: Conducted via video conference on MS Teams. Candidates must have the MS Teams application downloaded and be prepared to appear on camera. The invitation will be sent with the subject line: “CSC Interview.”
• Technical Requirements:

o Must have a high-speed wired internet connection (Wi-Fi not permitted, as it may lead to

a breach of PHI).

o Must have a reliable home-office environment.

• Candidate MUST be on camera during training/work hours, especially during attendance calls.
• Candidate MUST follow business casual dress code during working hours.

QUALIFICATIONS / REQUIREMENTS:

• Looking for customer service experience with the following: High call volume Pharmacy background if applicable.
• Pharmacy / Healthcare Call-Center experience is a pre-requisite.
• Ability to handle complex calls.
• Critical thinking and problem-solving skills
• Attendance is an important factor in this position.
• Strong communication skills
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.
• Preferred: Bi-lingual for Hmong, Spanish, Mien

I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Recruiter Name: Sam BangaTitle: Lead RecruiterCompany Overview:Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.