
Help Desk Level 3 Support Specialist
Department:Help Desk Support
Type:REMOTE
Remote Region:USA
Location:United States
Experience:Associate
Estimated Salary:$60,000 - $80,000
Skills:
DIAGNOSING TECHNICAL ISSUESHARDWARE SUPPORTSOFTWARE SUPPORTNETWORKING CONCEPTSTROUBLESHOOTINGTICKETING SYSTEMSREMOTE SUPPORT TOOLSCOMMUNICATION
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Job Description
Posted on: February 1, 2025
Job Title: Help Desk Level 3 Support Specialist (US Citizen Only) Location: Remote We are currently seeking candidates who meet the following qualifications Responsibilities
- Diagnose and resolve advanced technical issues related to hardware, software, and network systems.
- Provide expert-level support for escalated tickets from Level 1 and Level 2 teams.
- Collaborate with cross-functional teams to identify and implement solutions to recurring problems.
- Document solutions and maintain knowledge base articles for future reference.
- Assist in the training and mentoring of junior support staff.
- Stay current with industry trends and technologies to enhance support capabilities.
- Participate in on-call rotation as needed.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Experience in IT support in a Level 3 support role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and networking concepts.
- Proficient in troubleshooting hardware and software issues, including servers and enterprise applications.
- Experience with ticketing systems and remote support tools.
- Excellent communication and interpersonal skills.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Solutions Expert) are a plus.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications, please submit your application via link provided in Linkedin. Kindly do not call the general line to submit your application.
Originally posted on LinkedIn
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